Experienced Learning Experience Designer – WW Customer Trust Training, Risk LXD Team at arenaflex
Are you a passionate learning professional with a knack for creating meaningful learning experiences that drive business growth and employee success? Do you thrive in a dynamic environment where innovation and collaboration come together to shape the future of learning? If so, we invite you to join the WW Customer Trust Training – Learning Experience Design (LXD) team at arenaflex as an Experienced Learning Experience Designer.
About arenaflex
arenaflex is a leading global technology company that is revolutionizing the way people live, work, and play. Our mission is to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online. arenaflex is committed to innovation, customer obsession, and operational excellence, and we're looking for talented individuals like you to join our team.
About the WW Customer Trust Training LXD Team
We are a team of passionate learning professionals who are dedicated to creating great learning experiences for associates and investigators at arenaflex. Our primary responsibility is to design and develop learning programs that support new hires, upskilling, and other trainings, providing our employees with the resources they need to excel in their roles. We believe in continuous learning, inclusive curriculum design, localization, video-based learning, enhanced practice, and proactive maintenance of our curricula. Our team is comprised of Learning Experience Designers, Project/Program Managers, and Managers who work together to drive learner capabilities and performance.
Key Responsibilities
As an Experienced Learning Experience Designer on our team, you will be responsible for designing and developing learning programs that impact all new hires and tenured investigators within the Payment Risk Operations (PRO) vertical. Your key responsibilities will include:
- Developing Learning Experiences: Create engaging e-learning content for on-the-job performance improvement using authoring tools like Storyline, Rise, Camtasia, Captivate, or similar development tools.
- Curriculum Maintenance and Review: Manage and execute curriculum maintenance review and implementation cycles to ensure our learning programs remain relevant and effective.
- Mentoring and Coaching: Mentor or coach new Learning Experience Designers and apprentices on design and processes to ensure knowledge transfer and continuity.
- Consulting with Customers: Consult with customers to define the problem to be solved and the best solution to that problem, ensuring our learning programs meet their needs.
- Process Improvement: Contribute to the improvement of processes and curriculum templates to minimize the development time for new training materials.
- Program Consulting: Employ project management skills and tools to manage multiple medium to large-scale projects from analysis through delivery concurrently.
- Data-Driven Insights: Embed data collection and feedback mechanisms throughout our learning solutions to generate data-driven, actionable insights into the Investigator Learning Experience.
- Continuous Performance Improvement: Lead efforts to drive continuous performance improvement from those insights, conducting analysis to identify key tasks/skills to target in the curriculum and performing post-implementation evaluation on key performance and business metrics.
- Collaboration with Stakeholders: Collaborate effectively with global stakeholder teams, including Training Delivery, Learner Performance, Operations, Quality, and GPO, to identify knowledge gaps and develop technical and non-technical training content.
Essential Qualifications
* 5+ years of program or project management experience
- 5+ years of working cross-functionally with tech and non-tech teams experience
- 5+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
* 5+ years of driving end-to-end delivery and communicating results to senior leadership experience
- 5+ years of driving process improvements experience
- 3+ years of managing stakeholders in cross-functional project experience
- 3+ years of change management experience
What We Offer
As an Experienced Learning Experience Designer at arenaflex, you will have the opportunity to work on challenging projects, collaborate with a talented team, and develop your skills and expertise in learning experience design. We offer a competitive compensation package, comprehensive benefits, and a dynamic work environment that fosters innovation and creativity.
How to Apply
If you are a passionate learning professional with a knack for creating meaningful learning experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, qualifications, and interest in the role. We look forward to hearing from you!
Contact Information
For more information about this opportunity, please contact our HR team at [arenaflex HR Email]. We are an equal opportunities employer and welcome applications from diverse candidates.
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