Experienced Customer Service Representative – Work From Home in Nebraska
At arenaflex, we are a champion for the health and well-being of our members and the communities we serve. Our team is the power behind that promise, and as the industry rapidly evolves, we seek forward-thinking professionals like you to join us in delivering on it! As a member of Team arenaflex, you'll find purpose, opportunities, and the support you need to build a meaningful career and make a powerful impact in our community. We're not just looking for anyone; we're looking for talented, dedicated individuals who possess a passion for providing best-in-class service and want to make a difference in the lives of our members.
About arenaflex
arenaflex is a leading health insurance provider in Nebraska, dedicated to delivering exceptional customer experiences and making a positive impact in the lives of our members. We're committed to innovation, excellence, and community involvement, and we're looking for like-minded professionals to join our team.
Job Summary
As a Customer Service Representative, you'll be the primary customer interface for inquiries, handling incoming phone calls, and providing expert guidance to navigate the challenging world of insurance. You'll be responsible for:
- Interfacing with customers via telephone, written correspondence, fax, web, and/or electronic mail
- Researching customer information utilizing appropriate systems, policies, regulations, procedures, and other reference materials to effectively respond to and resolve customer issues
- Elevating sensitive customer requests when necessary
- Complying with State and Federal regulations and mandates, which are continually changing, thus creating a very dynamic environment
- Remaining current on knowledge of diverse products and proactively recommending items needed by customers to increase customer satisfaction and improve transaction profitability
Key Responsibilities
* Provide exceptional customer service via phone, email, and other communication channels
- Research and resolve customer issues in a timely and professional manner
- Stay up-to-date on knowledge of diverse products and services
- Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
- Comply with State and Federal regulations and mandates
- Collaborate with internal teams to resolve customer issues and improve processes
Requirements
* High School Diploma or Equivalent and three years of experience in a complaint-type customer service office setting (health insurance or related field preferred)
- Availability for training 9-12 weeks in length
- Basic medical/dental terminology and contract interpretation is a plus
Preferred Qualifications
* Experience in a health insurance or related field
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Basic medical/dental terminology and contract interpretation
What We Offer
* Competitive salary: $39,520 annually
- Comprehensive benefits package, including health benefits effective the 1st of the month following start date
- Opportunity to work from home in the state of Nebraska or local Omaha metro area
- 9-12 weeks of live virtual training: 8:00am - 4:30pm (Central Time Zone) Monday to Friday
- Flexible work schedule: 8.5 hour shifts between 7:30am-6:00pm (Central Time Zone) Monday to Friday
- Reliable internet service provider and dedicated, distraction-free workplace
Career Growth Opportunities
* Opportunities for professional growth and development
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance
- Access to ongoing training and development programs
Work Environment and Company Culture
* arenaflex is an Equal Opportunity /Affirmative Action Employer - Minorities/Females/Disabled/Veterans
- We strongly believe that diversity of experience, perspective, and background will lead to a better workplace for our employees and a better product for our customers and members
- arenaflex is committed to innovation, excellence, and community involvement
How to Apply
If you're a motivated and customer-focused individual who is passionate about making a difference in the lives of our members, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about what makes arenaflex an exceptional place to work and to submit your application. Apply Job! Apply for this job