Experienced Customer Service Representative - Sales (Work From Home) at arenaflex

Are you a customer service enthusiast with a passion for sales and a knack for building strong relationships? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Customer Service Representative - Sales to join our team of dedicated professionals who are committed to delivering exceptional customer experiences.

About arenaflex

arenaflex is a global leader in communications and technology, and we're proud to be a part of the industry that's shaping the way people connect and interact with each other. As a member of our team, you'll be part of a diverse and inclusive community that values innovation, creativity, and collaboration. We're committed to empowering our customers with the latest technology, services, and offers that help them stay connected to what matters most.

Your Impact

As a Premier Service Consultant specializing in customer retention, you'll play a crucial role in sustaining the customer relationship as the last line of defense in preventing churn. You'll assist customers who request to downgrade or cancel services by leveraging solution-based retention strategies to address their needs while reintroducing the value and benefits of our products and services. Your goal will be to deliver personalized and timely solutions to effectively service customers and retain their business. Your consultative approach will help you meet monthly retention goals and foster customer loyalty while delivering an exceptional customer experience.

Your Day-to-Day

* Instill confidence and loyalty in customers by using problem-solving to deescalate issues and reverse the course of cancellation requests into save opportunities and right-fitting customers with the latest technology, services, and offers.

• Work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions.
• Use multiple tools and systems to resolve various service, billing, and payment inquiries as well as maintain customer records.
• Be an expert at simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services.
• When issues arise, step in to perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks such as Internet, voice, and data services.
• Work a set schedule including breaks, lunches, and scheduled open time to ensure availability to answer the customer's call and provide exceptional service.
• Premier Service Consultants may be cross-trained to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of the business.

What You Can Look Forward To

* Paid training and additional resources to support success in your new role as an arenaflex Premier Service Consultant.

• Competitive hourly rate of $16.40 - $22.42/hour, plus up to $36,000 in commissions yearly if all sales goals are met.
• A comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays.
• Opportunities for career growth and advancement, including training on the latest technology, devices, and products.
• A dynamic and inclusive work environment that values innovation, creativity, and collaboration.

What We're Looking For

* Call center or customer service experience.

• Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
• Ability to work in a fast-paced environment and handle a high volume of customer interactions.
• Strong problem-solving and communication skills, with the ability to deescalate issues and provide personalized solutions.
• Proficiency in using multiple tools and systems to resolve customer inquiries and maintain customer records.
• Ability to work independently and as part of a team, with a strong focus on customer satisfaction and retention.

WFH Requirements

* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). arenaflex will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)

• Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
• You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

Career Possibilities

* As a Premier Service Consultant, you'll have the opportunity to round out your experience with training on the latest technology, devices, and products.

• You'll be part of a dynamic and inclusive team that values innovation, creativity, and collaboration.
• You'll have the chance to advance your career and take on new challenges, with opportunities for growth and development.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing a workplace that is free from discrimination and harassment, and where all employees feel valued, respected, and supported.

How to Apply

If you're a motivated and customer-focused individual who is passionate about sales and customer service, we want to hear from you! Apply now to join our team of dedicated professionals who are committed to delivering exceptional customer experiences.

Weekly Hours:

40

Time Type:

Regular

Location:

Youngstown, Ohio Apply Job! Apply for this job