Experienced External Support Engineer – Bridging Content Teams and Tools Engineering at arenaflex

At arenaflex, we're revolutionizing the way content creation teams collaborate with our cutting-edge tools and innovative workflows. As an External Support Engineer, you'll play a vital role in bridging the gap between our content teams and the tools engineering team, ensuring seamless support and exceptional user experiences. If you're passionate about technical support, collaboration, and driving efficiency, we invite you to join our dynamic team and embark on an exciting journey with arenaflex.

About arenaflex

arenaflex is a global leader in the entertainment industry, renowned for its innovative approach to content creation and distribution. Our mission is to empower creators, storytellers, and innovators to bring their visions to life, while pushing the boundaries of what's possible. With a culture that values collaboration, creativity, and continuous learning, we're committed to fostering a workplace that inspires growth, innovation, and excellence.

Job Summary

As an External Support Engineer at arenaflex, you'll be the primary point of contact for content teams experiencing issues with our tools and workflows. Your expertise will help resolve technical problems, provide training and support, and advocate for improvements to our toolset. You'll work closely with our tools engineering team, production, and other stakeholders to drive efficiency, quality, and innovation.

Key Responsibilities

* Provide technical support to content/external teams in regards to use of content tools, ensuring timely resolution of issues and exceptional user experiences.

• Create reference materials and provide training to get external teams up to speed with the toolset, promoting self-sufficiency and confidence.
• Solve and debug possible issues with tools and workflows, collaborating with the tools development team to resolve complex problems.
• Escalate more complex or problematic issues to the tool development team, working with production to track these issues in JIRA and ensure timely resolution.
• Advocate for tools, workflow improvements, and suggestions from external teams, driving continuous improvement and innovation.
• Partner with other engineers to develop tools and processes that improve efficiency and quality, fostering a culture of collaboration and excellence.
• Guide or lead cross-disciplinary dialogs to drive features from initial concept to completion, ensuring alignment and buy-in from stakeholders.
• Exemplify reliability, accountability, and professionalism in all work-related interactions, setting a high standard for our team and the industry.

Skills and Competencies

* Ability to read and understand C# code, with a strong foundation in software development principles and practices.

• Excellent written and verbal communication skills, including working with external partners and stakeholders.
• Positive attitude and ability to receive and provide objective and constructive feedback, promoting a culture of growth and improvement.
• Excellent organization skills, with the ability to prioritize and manage numerous requests simultaneously.
• Self-motivating, with a strong sense of ownership and accountability for delivering high-quality results.
• Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
• Experience with Jira, Confluence, or other defect tracking software, with a strong understanding of agile development methodologies.

Education and Experience

* Computer Science or related degree, or equivalent work experience, with a strong foundation in software development and technical support.

• Experience supporting a live service or tool environment, with a strong understanding of the importance of reliability and uptime.
• Unity 3D game and tool development experience, with a strong understanding of game development principles and practices.
• Experience with iOS and Android mobile development, with a strong understanding of mobile app development principles and practices.
• 5 years' experience in delivering production-level code in a professional environment, with a strong track record of delivering high-quality results.

Position Type/Expected Hours of Work

Our core hours are 10:00am to 6:00pm CST, which means you should be available for meetings and collaborations during this time. As a remote worker, you'll have the flexibility to work from anywhere, but we expect you to be available and responsive during our core hours.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Compensation and Benefits

At arenaflex, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The overall market range for roles in this area of arenaflex is typically $150,000 - $325,000. In addition to competitive compensation, we offer a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• 401(k) matching program
• Flexible PTO policy
• Professional development opportunities
• Access to cutting-edge tools and technologies
• Collaborative and dynamic work environment

How to Apply

If you're passionate about technical support, collaboration, and driving efficiency, we invite you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant work samples to [insert contact information]. We can't wait to hear from you! Apply for this job