Senior Director II, Customer Strategic Insights – Driving Growth and Innovation at arenaflex

Join arenaflex, a leading organization in the Foodservice & On-Premise industry, as we seek a seasoned Senior Director II, Customer Strategic Insights to lead our world-class organization in providing agile thought leadership, strategic utilization of leading-edge analytics resources, and forward-looking insights acumen that drives growth and elevates our industry leadership.

About arenaflex

arenaflex is a dynamic and innovative company that is shaping the future of the Foodservice & On-Premise industry. With a strong commitment to customer satisfaction, arenaflex has established itself as a leader in the market, providing exceptional products and services that meet the evolving needs of our customers. Our company culture is built on a foundation of collaboration, innovation, and a passion for delivering exceptional results.

Job Summary

We are seeking a highly experienced Senior Director II, Customer Strategic Insights to lead our team in defining and stewarding industry, customer/consumer, and competitive insights that accelerate revenue and volume growth and enable success for the future. This role will actively touch current and future customer relationships for arenaflex, grounded in consumer insights, by providing thought leadership, strategic storytelling, and unlocking new opportunities through insights innovations, best practices, and partnerships.

Key Responsibilities

* Lead a high-performing team to define and steward industry, customer/consumer, and competitive insights that accelerate revenue and volume growth and enable success for the future (tied to our 2035 vision)

• Set strategy, prioritize resources, and deploy talent to ensure development of best-in-class and ground-breaking insights that shape business direction
• Provide people leadership that drives engagement and ensures success of a team of six seasoned FSOP Insights Directors
• Partner across FSOP Sales, Marketing, Business Planning, Industry, and CVG (Customer Value & Growth) leadership teams to define top opportunities to address through a robust analytics and testing agenda
• Continuously navigate and survey the competitive environment to ensure keen awareness of marketplace opportunities and risks
• Collaborate across the arenaflex global network to ensure optimal use of resources, knowledge sharing, extraction of applicable learning, and expansion of the insights capabilities of the FSOP organization
• Set strategic guidance on critical insights and storytelling required to win business renewals and customers (Code 5/10s) that drive growth for the arenaflex system
• Identify and deploy latest technologies, partnerships, and innovative approaches to ensure fast-paced and agile insights development

Key Focus Areas

* Strategic Thinking and Strategy Development: Define and set the agenda for critical insights and marketplace intelligence needs of the organization; partner in the development of annual business plan; drive FSOP strategy and opportunities; ensure plan has a relevant FSOP strategy to win in the marketplace

• Relationship Management: Act as a network partner to ensure connectivity with other insights organizations, leading the way for knowledge sharing and application of growth-driving intelligence for FSOP customer partners; build strong team-oriented relationships with other key internal business units and/or global partners that result in greater opportunities for the FSOP business
• People Leadership & Development: Recruit and retain a high-performance team, and serve as an advocate for future career opportunities and personal growth/development; set the agenda for training and capability building of the organization to enable deeper thought leadership in our customer relationships

Qualifications

* Minimum Required: + 10+ Years in CPG Industry + Senior level experience within the consumer goods/beverages industry + Innovative and collaborative mindset, comfortable with disruption and able to pivot with business changes + People leadership/management – specifically, experience leading leaders of others + Customer experience in the Foodservice or CPG industry or adjacent businesses (i.e., digital, supplier, bottler, etc.) + Demonstrated success in leading geographically dispersed team + Experience across multiple disciplines beyond FSOP management (Human Insights, Revenue Growth Management, etc.)

• Preferred:

+ MBA or other graduate degree

Skills & Attributes Desired

* Strategic thinker with holistic understanding of the consumer / customer landscape and clear application of pulling specific levers to build best-in-class thinking (drive insights to action)

• Advanced analytical capability and critical thinking to probe, assess, and advise on meaningful solutions
• Business planning experience and general management mindset / holistic view of the business
• Risk taking and unafraid to disrupt the status quo, think differently, and drive new ways of working
• Capabilities with customer-specific data sources and data providers, as well as internal tools, dashboards, and data sources
• Drives organizational performance, efficiency, and effectiveness

Travel

* 25-35%

Location

* Virtual (Between East Coast and Central part of the US) with preference for Atlanta Based

Compensation

* Pay Range: $224,100 - $257,600

• Base pay offered may vary depending on geography, job-related knowledge, skills, and experience
• A full range of medical, financial, and/or other benefits, dependent on the position, is offered

Annual Incentive Reference Value Percentage

* 50

• Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.

How to Apply

If you are a motivated and experienced professional looking to join a dynamic and innovative company, please apply to this role by clicking on the link below: Apply Job! We look forward to hearing from you! Apply for this job