Experienced Part-Time Customer Service Representative – Health Plan Partnerships and Transportation Services
At arenaflex, we are dedicated to providing exceptional customer service to our health plan partners and their members. As a Part-Time Customer Service Representative, you will play a vital role in delivering prompt and courteous support, addressing inquiries about our transportation services, and ensuring the protection of our members' protected health information (PHI). If you possess excellent communication skills, empathy, patience, and attention to detail, we encourage you to apply for this exciting opportunity to join our team.
About arenaflex
arenaflex is a leading provider of innovative solutions in the healthcare industry. Our mission is to empower individuals and families to take control of their health and well-being by offering comprehensive transportation services and support. We are committed to fostering a culture of excellence, collaboration, and continuous learning, where our employees can grow and thrive.
Job Summary
As a Part-Time Customer Service Representative, you will be responsible for handling inbound calls from health plan members and representatives, addressing their inquiries about our transportation services, and providing prompt and courteous support. You will also be expected to meet or exceed productivity metric goals, follow all HIPAA and compliance protocols, and escalate transportation and customer service concerns to the contact center leadership team.
Key Responsibilities
* Handle inbound calls from health plan members and representatives, regarding transportation services offered through our health plan
- Meet or exceed productivity metric goals, including Average Handle Time, Quality Assurance, Calls per hour, and Customer Satisfaction after call survey
- Follow all HIPAA and compliance protocols to ensure the protection of all members' protected health information (PHI)
- Escalate transportation and customer service concerns to the contact center leadership team
- Provide prompt and courteous support to health plan members and representatives
- Address inquiries about our transportation services and resolve issues in a timely and professional manner
- Maintain accurate and up-to-date records of customer interactions and transactions
- Collaborate with the contact center leadership team to identify and implement process improvements
Requirements
* Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience
- Spanish fluency a plus
- High School degree or equivalent
- Must be able to sit for 8 hours or more a day wearing a headset
- Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift (conflicting responsibilities may include caring for family members)
- CSR's must have a download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps
- Excellent written, communication, and data entry skills
- Moderate experience in Microsoft Teams, Outlook, and Word
- Must be able to adapt to high and fast-paced call volume
Essential Skills and Competencies
* Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities and deadlines
- Strong problem-solving and analytical skills
- Ability to maintain confidentiality and handle sensitive information
- Strong attention to detail and accuracy
- Ability to work independently and as part of a team
- Strong customer service skills and ability to provide prompt and courteous support
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Part-Time Customer Service Representative, you will have access to:
- Comprehensive training programs to enhance your skills and knowledge
- Opportunities for career advancement and professional growth
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance
- Access to ongoing training and development programs
Work Environment and Company Culture
arenaflex is a remote-friendly company, and as a Part-Time Customer Service Representative, you will have the flexibility to work from home. Our company culture is built on the principles of collaboration, innovation, and customer-centricity. We are committed to fostering a work environment that is inclusive, diverse, and supportive of our employees' well-being.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including:
- Competitive hourly rate
- Opportunities for overtime and bonuses
- Comprehensive benefits package, including health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Access to ongoing training and development programs
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, diverse, and supportive of our employees' well-being. Apply for this job