Customer Experience Champion II - Empowering Exceptional Customer Journeys at arenaflex

Join the arenaflex V Team and Unlock a World of Opportunities

Are you a customer experience enthusiast with a passion for delivering exceptional service? Do you thrive in a dynamic environment where creativity and innovation meet? Look no further than arenaflex, a global leader in training, technology, and communications services. As a Customer Experience Champion II, you'll play a vital role in shaping the future of customer interactions and driving business growth.

About arenaflex

arenaflex is a diverse network of talented individuals driven by a shared ambition to shape a better future. We're a community that values creativity, innovation, and collaboration, where everyone has the opportunity to learn, grow, and thrive. With a presence in over 150 countries, we're committed to connecting people, businesses, and communities through our cutting-edge technology and services.

The arenaflex V Team

Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in times of crisis and celebration, lifting our communities and building trust in how we show up, everywhere and always. As a Customer Experience Champion II, you'll be part of this vibrant community, working alongside talented individuals who share your passion for delivering exceptional customer experiences.

Key Responsibilities

As a Customer Experience Champion II, you'll be responsible for resolving customer needs through first-contact resolution and enhancing customer experiences with an emphasis on discovery, efficiency, and quality. Your key responsibilities will include:

• Handling and resolving customer concerns, while educating customers with varying complexity levels of device-related inquiries.
• Turning every contact into a sell or save opportunity with a premium experience so customers will want to stay loyal to arenaflex.
• Embracing the Service Plus mindset by resolving customer concerns and future concerns.
• Providing an exceptional experience through discovery and targeted recommendations while leveraging customer-specific insights.
• Navigating systems and using tools and resources to be self-sufficient and effectively provide billing explanations for the customers in your queue.
• Serving as a brand ambassador and advocate for customers newly joined to arenaflex, throughout every contact and highlighting all that arenaflex has to offer through our products and services.
• Practicing an acceptable level of Business Acumen that encompasses the best interest of the Company, Customer, and fellow employees.
• After issues have been resolved, identifying plans and services that would suit customer needs in order to prevent future contacts.

Requirements

To be eligible for this position, you'll need to have:

• A Bachelor's degree or one or more years of customer service experience.
• One or more years of sales experience.
• Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A.
• A strong sales acumen with a track record of meeting or exceeding revenue goals.
• The ability to promote and provide solutions about arenaflex products, including phone, home internet, and other services on each call, with the ability to meet and exceed monthly sales targets.
• Willingness to work a rotating schedule (shifts) including nights, weekends, and holidays based on the needs of the business.
• The ability to work an assigned shift schedule, including static start, stop, breaks, and meal times, for up to or greater than 6 months at a time based on business needs.
• Meet all home office requirements, including a private work space, minimum internet speed, and desk for the required equipment provided.

Preferred Qualifications

Even better if you have:

• A degree.
• Experience with Google's G-Suite (e.g., Docs, Sheets) and Microsoft Office Suite (Word, Excel).
• Experience troubleshooting hardware, software, applications, network, and device issues.
• Experience promoting and upselling products or services.

Home Office Requirements

In this remote role, you'll work from home with occasional in-person meetings and training. Your home office must meet the following requirements:

• Located within the contiguous United States.
• Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you). Wireless connections, satellite, or DSL are not acceptable.
• A dedicated quiet and private workspace.
• Verizon conducts periodic home audits via webcam to ensure your workspace meets requirements.
• The ability to self-manage in a remote work environment, including setup of company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections.

Why Join arenaflex?

As a Customer Experience Champion II at arenaflex, you'll enjoy:

• A dynamic and inclusive work environment that values creativity, innovation, and collaboration.
• Opportunities to learn and grow at the speed of technology, with access to cutting-edge training and development programs.
• A competitive compensation package, including a monetary stipend for home internet and equipment.
• A comprehensive benefits program, including health, dental, and vision insurance, as well as 401(k) matching.
• A flexible work schedule, including rotating shifts and the ability to work from home.
• Opportunities to make a meaningful impact on customer experiences and drive business growth.

How to Apply

If arenaflex and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above. Click the link below to register your interest and submit your application. Apply Job!

Equal Employment Opportunity

arenaflex is proud to be an equal opportunity employer, celebrating our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more. Apply for this job