Experienced Full Stack Call Center Representative – Customer Service & Data Entry

Join arenaflex, a leading retail pharmacy and healthcare company, in a remote full-time opportunity as a Call Center Representative.

About arenaflex

arenaflex, a subsidiary of arenaflex Boots Union, is a leading healthcare, pharmacy, and retail company with a legacy of prioritizing communities. Our mission is to make healthier lives through better healthcare. With over 9,000 retail stores across America, Puerto Rico, and the U.S. Virgin Islands, arenaflex is proud to be a local healthcare objective serving nearly 10 million clients every day. Our pharmacists play a vital role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the country's medically underserved populations.

Job Summary

As a Call Center Representative at arenaflex, you will be responsible for handling high-volume customer inquiries, working under direct supervision, and adhering to company policies and procedures. You will utilize arenaflex's pharmacy information entry methodology and rules to process new enrollments by entering information into a suitable system. You will also handle patient medication requests within HIPAA guidelines and enter refill orders for processing. Your duties may vary depending on the assigned department.

Key Responsibilities

* Utilize arenaflex's remedy information entry methodology and rules to process new enrollments by entering information into a suitable system.

• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate to obtain missing medication data, and decipher clinical abbreviations (SIG codes).
• Resolve all data entry-related exceptions.
• Handle correspondence to patients (inbound calls, visits, messages) and resolve outbound decisions to prescribers and patients on a case-by-case basis.
• Resolve Outsider Oddballs by surveying, gathering data, making recommendations, and resubmitting for processing as per individual arrangement requirements.
• Resolve phone calls to healthcare providers and others to obtain data, gain supersede endorsement, or otherwise resolve the Outsider Oddballs.
• Provide support to Pharmacists, both those in the office and those in other areas.
• Identify and convey issues to senior-level staff as necessary.
• Obtain a dynamic pharmacist license or certification within the initial 90 days, and maintain a current pharmacist license or certification.

Essential Qualifications

* High school diploma or equivalent.

• Essential level computer skills (e.g., start and close down computer, use the mouse to point and click, start and close programs, switch between programs, save files, print documents, and access data online).
• Essential web browsing skills to include opening a program, composing URLs in the correct location, using a search engine, bookmarking a website, navigating using back/forward/stop buttons, and completing forms online.
• Intermediate level keyboarding skills (at least 25 WPM, typing by memory, organizing files).
• Ability to communicate in writing and verbally.
• 18 years old or older.

Preferred Qualifications

* At least 1 year of pharmacy professional experience in a retail or call center environment.

• At least 1.5 years as a pharmacy professional with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or widely recognized certification agency.
• Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction.
• Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, organizing files).
• Familiarity with Spanish and English.

Work Environment and Company Culture

arenaflex is committed to creating a diverse and inclusive work environment that fosters growth, innovation, and collaboration. As a remote Call Center Representative, you will have the opportunity to work in a dynamic and fast-paced environment, utilizing the latest technology to provide exceptional customer service and support to our clients and patients.

Career Growth Opportunities and Learning Benefits

arenaflex offers a range of career growth opportunities and learning benefits to support your professional development and success. As a Call Center Representative, you will have access to ongoing training and development programs, including:

• Ongoing training and development programs to enhance your skills and knowledge.
• Opportunities for career advancement and professional growth.
• Access to arenaflex's employee resource groups and diversity and inclusion initiatives.
• Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• $25-$35/hour salary.
• Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
• Opportunities for career advancement and professional growth.
• Access to arenaflex's employee resource groups and diversity and inclusion initiatives.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. Apply Now! Apply for this job