Experienced Full Stack Customer Service Coordinator – Voice Banking

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Full Stack Customer Service Coordinator to join our Voice Banking team, working from the comfort of your own home. As a key member of our customer care team, you will be responsible for providing top-notch support to our customers, resolving issues, and exceeding their expectations.

About arenaflex

arenaflex is more than just a bank – we're a leader in the financial services industry, dedicated to changing banking for good. We believe in empowering our customers with compassion and real solutions, and we're committed to creating a workplace culture that values diversity, inclusion, and employee growth. Our customer care team is at the heart of everything we do, and we're looking for talented individuals like you to join our ranks.

More Than Just a Job

As a Full Stack Customer Service Coordinator at arenaflex, you'll have the opportunity to make a real difference in people's lives. You'll be working with a talented team of professionals who share your passion for delivering exceptional customer experiences. Our comprehensive training program will equip you with the skills and knowledge you need to succeed in this role, and our supportive work environment will give you the freedom to grow and develop your career.

Key Responsibilities

* Provide exceptional customer service to arenaflex customers via phone, email, and chat

• Resolve customer issues and concerns in a timely and professional manner
• Utilize arenaflex's customer relationship management (CRM) system to track customer interactions and resolve issues
• Collaborate with internal teams to resolve complex customer issues and improve overall customer experience
• Stay up-to-date on arenaflex products and services to provide accurate information to customers
• Meet or exceed performance metrics and quality standards
• Participate in ongoing training and development to improve skills and knowledge

Essential Qualifications

* High school diploma or equivalent certification

• At least 2 years of customer service experience or 2 years of call center experience
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Reliable private internet connection (not supplied via cellular data or hotspot)
• A private network that is password protected, with ownership or line of sight to every device on the network
• Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
• ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

Preferred Qualifications

* At least 1 year of financial services experience or banking experience

• Experience with CRM systems and customer relationship management
• Strong knowledge of arenaflex products and services
• Experience working in a remote or virtual environment

Work Environment and Culture

As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our virtual work environment is designed to support your productivity and well-being, with regular check-ins and opportunities for growth and development. We're committed to creating a workplace culture that values diversity, inclusion, and employee growth, and we're looking for talented individuals like you to join our team.

Compensation and Benefits

* $21 per hour

• Comprehensive benefits package, including medical, dental, vision, and prescription coverage
• Flexible schedule options
• Paid time off
• Wellbeing offerings, such as backup childcare and mental wellness support
• Tuition reimbursement
• Paid training and development offered quarterly
• Flexible spending account
• Life insurance
• Disability insurance
• 401(k) and stock purchase plan

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our Voice Banking team as a Full Stack Customer Service Coordinator. arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.

Contact Us

For technical support or questions about arenaflex's recruiting process, please send an email to [email protected]. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact arenaflex Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Disclaimer

arenaflex does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. arenaflex Financial is made up of several different entities. Please note that any position posted in Canada is for arenaflex Canada, any position posted in the United Kingdom is for arenaflex Europe and any position posted in the Philippines is for arenaflex Philippines Service Corp. (COPSSC). Apply for this job