Experienced Customer Service Representative – Medicaid and Medicare Support

At arenaflex, we're dedicated to delivering exceptional healthcare services that put our heart into every moment of your health. As a valued member of our team, you'll play a vital role in transforming our culture and accelerating innovation to make healthcare more personal, convenient, and affordable. We're seeking an experienced Customer Service Representative to join our team in Richmond, Virginia, and provide top-notch support to Aetna Medicaid members and providers.

About arenaflex

arenaflex is a leading healthcare company that's committed to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we strive to make a positive impact on the lives of our customers, colleagues, and communities. With a strong focus on innovation, customer satisfaction, and employee well-being, we're dedicated to creating a workplace culture that's inclusive, supportive, and empowering.

Job Summary

As a Customer Service Representative, you'll be responsible for providing telephone assistance to Aetna Medicaid members and providers, answering a range of inquiries, and resolving issues in a timely and professional manner. You'll work from home, using high-speed internet connectivity with secure service via an ethernet cable, and will be required to commute to our office in Richmond, VA, when unable to work from home due to prolonged technical problems.

Responsibilities

* Answer in-coming member and provider calls and respond to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc.

• Provide excellent customer service, resolving issues and addressing concerns in a timely and professional manner.
• Utilize strong communication skills to effectively communicate with members and providers orally and in written form.
• Meet performance standards, attendance requirements, and call quality goals.
• Work from home, using high-speed internet connectivity with secure service via an ethernet cable.
• Commute to our office in Richmond, VA, when unable to work from home due to prolonged technical problems.
• Participate in training and development programs to enhance skills and knowledge.

Requirements

* Must live within 50 miles of Richmond, VA.

• High school diploma or equivalent required.
• Ability to communicate effectively with members and providers orally and in written form.
• Ability to meet performance standards, attendance requirements, and call quality goals.
• Must be able to work from home and prove to be self-sufficient.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong customer service skills and a passion for delivering exceptional service.

Preferred Qualifications

* Experience working remotely in a call center setting.

• Experience with Medicaid and Medicare.
• Strong knowledge of healthcare benefits and services.
• Ability to work in a team environment and collaborate with colleagues.
• Strong problem-solving skills and ability to think critically.

Training and Development

* Our comprehensive training program will equip you with the skills and knowledge needed to succeed in this role.

• You'll receive training on our systems, processes, and policies, as well as ongoing coaching and feedback to support your growth and development.
• We're committed to helping you achieve your career goals and provide opportunities for advancement and professional growth.

Compensation and Benefits

* Competitive hourly rate: $17.00 - $27.90.

• Comprehensive benefits package, including medical, dental, and vision coverage.
• 401(k) retirement savings plan and Employee Stock Purchase Plan.
• Fully-paid term life insurance plan and short-term and long-term disability benefits.
• Paid Time Off (PTO) and paid holidays throughout the calendar year.
• CVS store discount and discount programs with participating partners.
• Opportunities for professional growth and advancement.

Work Environment and Culture

* Our office in Richmond, VA, is a dynamic and inclusive work environment that's committed to supporting the well-being and success of our colleagues.

• We're dedicated to creating a workplace culture that's empowering, supportive, and inclusive.
• Our team is passionate about delivering exceptional service and making a positive impact on the lives of our customers and communities.

How to Apply

If you're a motivated and customer-focused individual who's passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex.com/careers](http://arenaflex.com/careers) to learn more about our company culture and to submit your application.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. We strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.

COVID-19 Vaccination Requirement

arenaflex requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Apply for this job