Experienced Bilingual Financial Customer Service Representative – Remote Opportunity at arenaflex

At arenaflex, we're a global, digital business services company that's dedicated to delivering the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

About arenaflex

arenaflex is more than just a company – we're a community of passionate individuals who are driven to make a difference. We believe that our people are our greatest asset, and we're committed to providing a supportive and inclusive work environment that allows our employees to grow and thrive. Whether you're a seasoned professional or just starting your career, we offer a range of opportunities for growth and development that will help you achieve your goals.

Benefits of Working with arenaflex

At arenaflex, we're proud to offer a range of benefits that make us a great place to work. These include:

• Paid Training: We invest in our employees' development and provide comprehensive training to help you succeed in your role.
• Competitive Wages: We offer competitive salaries and benefits that reflect your value to our organization.
• Full Benefits: Our comprehensive benefits package includes medical, dental, vision, 401k, and more.
• Paid Time Off: We believe in work-life balance and offer paid time off to help you recharge and pursue your passions.
• Employee Wellness and Engagement Programs: We're committed to supporting our employees' physical and mental well-being, and offer a range of programs to help you stay healthy and engaged.

Teleperformance and You

At arenaflex, we're dedicated to making people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. As a key contributor to our team, you'll have the opportunity to interact with people from all walks of life, and no two days will be the same. You'll have the chance to grow and challenge yourself, and discover your potential can take you anywhere you want to go.

Did You Know?

Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit!

Responsibilities

As a Bilingual Financial Customer Service Representative, you'll be responsible for:

• Fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns.
• Connecting with customers via phone to resolve their questions, issues or concerns.
• Escalating/transfer/complete conference calls to banks, loan originators, financial institutions and more.
• Calmly attempting to resolve and de-escalate any issues.
• Tracking all call related information for auditing and reporting purposes.
• Providing feedback on call issues.

Qualifications

We're looking for fearless people – people who are inspired to deliver only the best in all that we do. To be successful in this role, you'll need:

• Bilingual Spanish/English required.
• High School Diploma or GED required.
• Must be over 18 years of age.
• 6 months customer service experience minimum.
• 6 months Call Center experience, preferred.
• Ability to type 25 wpm.
• Comfort with desktop computer system.
• Proven oral & written communication skills.
• Logical problem-solving skills.
• Availability to work various shifts.
• Ability to use Windows operating systems.
• Organization and work prioritization skills.
• Able to work independently.
• Ability to work in a constantly changing and fast-paced environment.
• Ability to stay composed and objective.
• Strong listening skills.

Work from Home Requirements

To work from home, you'll need:

• Internet Connection Requirements:

+ Minimum subscribed download rate equal or exceeds 12.0 Mbps. + Minimum subscribed upload rate equal or exceeds 3.0 Mbps. + ISP must have no packet loss and ping under 50ms. + Proof of internet speed required.

• Clean and quiet workspace.

Why Join arenaflex?

At arenaflex, we're committed to providing a supportive and inclusive work environment that allows our employees to grow and thrive. We offer a range of benefits, including paid training, competitive wages, full benefits, paid time off, and employee wellness and engagement programs. We're a global company with a local presence, and we're dedicated to making a positive impact on our communities and the environment.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and values, and to submit your application. Apply Job!

Note:

arenaflex can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY. Apply for this job