Experienced Customer Service Representative - Clinical Support (Remote, $15/hour)

At arenaflex, we're dedicated to empowering individuals to live healthier and longer by providing exceptional customer service nationwide for our specialty network programs. We're seeking exceptional customer service professionals to join our high-volume call center and play an integral role in supporting our mission. As a Customer Service Representative - Clinical Support, you'll be the face of arenaflex, responding to customers' inquiries and providing information regarding all aspects of the members' association with our company. This is an exciting opportunity to join a dynamic team and make a real difference in people's lives.

About arenaflex

arenaflex is a leading provider of specialty network programs, dedicated to empowering individuals to live healthier and longer. We're committed to delivering exceptional customer service and support to our members nationwide. Our team is passionate about making a positive impact, and we're looking for like-minded individuals to join us on this journey.

Responsibilities

As a Customer Service Representative - Clinical Support, you'll be responsible for:

• Answering incoming calls in a professional, accurate, timely, and courteous manner
• Ascertain the nature of the call and record information in the Communication Log
• Look up member information using proprietary arenaflex systems and provide information to the caller
• Forward logs requiring further research to the appropriate department
• Transfer callers to the appropriate queue if the question is of a more complex issue (claims, authorizations, etc.)
• Utilize appropriate resources, including those online, to provide timely responses
• Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner
• Meet or exceed minimum key job accountabilities established for the Customer Service Representative position
• Document all calls appropriately
• Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel
• Respond to requests for internal and external customers and/or clients, as required

Qualifications

To be successful in this role, you'll need:

• High school diploma or equivalent required
• Minimum of one year of experience performing customer service duties; inbound call center experience preferred
• Basic computer skills
• Strong verbal communication skills

Core Competencies

As a Customer Service Representative - Clinical Support, you'll need to demonstrate:

• Ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment
• Ability to effectively organize, prioritize, multi-task, and manage time
• Demonstrated accuracy and productivity in a changing environment with constant interruptions
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions
• Ability to exercise strict confidentiality in all matters

Work Environment

As a remote worker, you'll be working from home in a designated work area with company-provided technology equipment. You'll need to have a stable connection to your Internet Service Provider with the ability to participate in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed).

Compensation and Benefits

As a Customer Service Representative - Clinical Support, you'll enjoy:

• Starting pay at $15/hour with potential of $16/hour within the first year, plus merit
• Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career growth and professional development

How to Apply

If you're a motivated and customer-focused individual who is passionate about making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex.

Equal Opportunity Employer

arenaflex is an Equal Opportunity/Affirmative Action Employer. We are committed to diversity, equity, and inclusion in the workplace and are proud to be an employer of choice for individuals from all backgrounds. We welcome applications from qualified individuals who are passionate about making a difference in our community.

Accommodations

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.

Pay Transparency

arenaflex will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. Apply Job! Apply for this job