Experienced Full Stack Customer Service Specialist – Remote Operations Support

At arenaflex, we're passionate about empowering home service businesses to succeed in the trades. As a dedicated team, we provide remote fractional CSRs to handle daily office tasks, ensuring our clients and their employees receive top-notch support. We're excited to welcome a talented and motivated individual to join our growing team and contribute to our mission of making a difference in the lives of people in the trades.

About arenaflex

arenaflex is a dynamic and supportive organization that values growth, innovation, and exceptional customer service. We're committed to fostering a collaborative environment where our team members can thrive, develop their skills, and achieve their career goals. Our team is dedicated to serving our clients with genuine care, helping them succeed in the competitive home service industry.

Who We're Looking For

We're seeking a highly motivated and customer-focused individual who is eager to take on new challenges and grow with our company. As an Experienced Full Stack Customer Service Specialist, you'll be responsible for overseeing daily office operations, coordinating scheduling, and providing exceptional customer service. If you're a self-starter with a growth mindset, excellent communication skills, and a passion for the trades, we'd love to hear from you!

Key Responsibilities

As an Experienced Full Stack Customer Service Specialist, you'll be responsible for:

• Overseeing daily office operations, including answering phones, responding to emails, and managing service appointments
• Coordinating and scheduling technicians for service calls, installations, and repairs
• Dispatching technicians to job sites efficiently and managing schedules for last-minute changes or emergencies
• Serving as the point of contact for customer inquiries, appointments, and complaints, ensuring top-notch customer service
• Organizing documents, invoices, and client records
• Processing customer payments and following up on overdue accounts
• Assisting in the setup and implementation of ServiceTitan or similar dispatching software
• Contributing to additional tasks to support the company's growth

Essential Qualifications

To be successful in this role, you'll need:

• Experience in scheduling or dispatching
• Experience in the trades, such as plumbing, HVAC, or electrical services (a plus)
• Proficiency in Google Suite and Slack
• Experience in a Cloud-based CRM (Jobber, HouseCall Pro, SingleOps, etc.) (a plus)
• Excellent time management, multitasking, and problem-solving skills
• Strong attention to detail and communication skills
• Familiarity with industry terminology, processes, and materials (a plus)
• Ability to pass a background check

Preferred Qualifications

While not required, the following qualifications would be beneficial:

• Experience with ServiceTitan or similar dispatching software
• Familiarity with industry-specific software and tools
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment with multiple priorities

Technical Requirements

To ensure success in this role, you'll need:

• A desktop or laptop with webcam, speakers, and a second monitor
• A Windows or Mac-based operating system
• 8GB RAM or more
• Supportable internet speeds and a router easily accessible from your workspace

Position Details

This is a full-time, remote position with a standard Monday-to-Friday schedule from 8am to 5pm EST. As a member of our team, you'll enjoy:

• A dynamic and supportive work environment
• Opportunities for professional growth and development
• A competitive compensation package
• Comprehensive benefits, including health insurance, retirement plans, and paid time off
• A collaborative and inclusive company culture

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering. We believe in fostering a culture that encourages growth, innovation, and exceptional customer service. As a member of our team, you'll have the opportunity to:

• Work with a talented and dedicated team
• Develop your skills and expertise in a fast-paced and dynamic environment
• Contribute to the growth and success of our company
• Enjoy a competitive compensation package and comprehensive benefits
• Make a meaningful difference in the lives of people in the trades

How to Apply

If you're a motivated and customer-focused individual who is eager to take on new challenges and grow with our company, we'd love to hear from you! Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!

Note

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, supportive, and empowering. Apply for this job