Experienced Customer Service Representative – Remote Opportunity to Make a Lasting Impact
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Customer Service Representative, you'll play a vital role in shaping the future of our organization by providing top-notch support to our clients and claimants. If you're a motivated and empathetic individual with a passion for making a difference, we encourage you to join our team and embark on a rewarding career journey.
About arenaflex
arenaflex is a dynamic organization that values collaboration, innovation, and making a positive impact in the lives of our clients and communities. Our team of dedicated professionals is committed to redefining excellence and pushing the boundaries of what's possible. With a strong focus on inclusion and diversity, we strive to create a workplace where everyone feels valued, respected, and empowered to thrive.
The Role
As a Customer Service Representative, you'll be part of our Call Center team, working remotely to create an exceptional customer experience. You'll engage with customers by phone, instill confidence in their information handling, and lead them through a guided interview process. Your attention to detail, flexibility, and commitment to our core values will ensure that every interaction is a positive one.
Responsibilities
* Engage each caller with the utmost responsiveness, care, and concern
- Instill confidence in our customers that their information will be handled appropriately and that their experience matters
- Lead customers through a guided interview process and/or follow a scripted set of questions, ensuring each question is addressed and accurately captured in a written report
- Pay strong attention to each detail to ensure report accuracy and timely submissions
- Hold all reports in strict confidence, both internally and externally
- Demonstrate flexibility as policies, schedules, and people you interact with often change
- Model our core values of Live It! Own It!, Say It!, Discover It!, and Bring It!
- Arrive to your scheduled shift on time and retain schedule flexibility with 24/7 operation that may change from time to time
About You
To succeed in this role, you'll need:
- High school diploma and a minimum of 1 year of customer service experience
- Strong typing and basic computer skills
- A quiet, secure home office or workspace with a recommended internet speed of 25 mbps download and 10 mbps upload
- An accurate and minimum typing speed of 35wpm and ability to easily navigate basic technology, like Outlook
- Passion for making a difference in the lives of others
- Inspired by creating an exceptional customer experience and strong results orientation
- A stickler for details!
- A commitment to arrive to work as scheduled
- Excellent verbal and written communication skills and a commitment to collaborate with people effectively at all levels and across diverse cultures
Compensation and Benefits
At arenaflex, we offer a competitive salary, great teams, and exciting career opportunities. Our benefits package includes:
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program - elevating your health through challenges, workshops, and digital fitness programs for your overall wellbeing
- Charitable matching gift program
- And more...
Inclusion and Diversity
At arenaflex, we value inclusion and diversity, and it's embedded into the fabric of our organization. We believe that all persons are entitled to equal employment opportunity and prohibit any form of discrimination based on protected characteristics. We're committed to creating a workplace where everyone feels valued, respected, and empowered to thrive.
Equal Employment Opportunity
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to providing a workplace that's free from discrimination and harassment, and where everyone has the opportunity to succeed.
How to Apply
If you're a motivated and empathetic individual with a passion for making a difference, we encourage you to apply for this exciting opportunity. Please click the link below to register your interest and submit your application. Apply Job!
Note:
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to providing a workplace that's free from discrimination and harassment, and where everyone has the opportunity to succeed. Apply for this job