Experienced Customer Support Coordinator/Data Entry Specialist – Patient Journey Hub Services

At arenaflex, we're dedicated to supporting the patient journey by providing hub services, innovative technology, and decision-making data to pharmaceutical, biotechnology, and medical device innovators. As a key member of our team, you'll play a vital role in handling customer inquiries, data entry, and other essential tasks that drive our mission forward.

Job Summary:

We're seeking an experienced Customer Support Coordinator/Data Entry Specialist to join our team in Chicago, IL. As a hybrid role, you'll be responsible for handling customer service inquiries via telephone, reviewing and assessing incoming referrals, and creating patient records in our database system. Your attention to detail, excellent communication skills, and ability to work in a fast-paced environment will make you an ideal fit for this role.

Primary Duties and Responsibilities:

* Handle incoming customer service inquiries from patients, prescribers, insurance companies, external partners, or internal partners, and resolve problems in a timely manner.

• Create and/or edit patient records in our database system by entering demographics, insurance information, and prescription details from incoming referrals.
• Initiate outbound telephone calls to patients for various reasons, such as collecting additional information or explaining the outcome of a benefit investigation.
• Make outreach to prescribers via phone, facsimile, or mail to request additional information or provide benefit outcomes.
• Attach incoming facsimile images to new or existing patient records.
• Identify and escalate concerns received from patients, prescribers, partners, or insurance companies to ensure corrective action is pursued accordingly.
• Generate letters and brochures for patients, prescribers, or partners.
• Document the outcome of all interactions associated with patient records into our database system.
• Adhere to quality, production, and turnaround standards associated with our assigned program.
• Report all Adverse Events (AE) disclosed in alignment with training and Standard Operational Procedures (SOP).
• Perform other duties as assigned, including adapting to changing priorities and responsibilities.

Qualifications:

* High school diploma or equivalent required; one or more years of experience in a fast-paced call center environment preferred.

• Knowledge of medical terminology a plus, but not required.
• Detail-oriented, with excellent analytical, verbal, and written communication skills.
• Ability to multi-task, prioritize, and meet deadlines in a high-call-volume environment.
• Excellent interpersonal and customer service skills, with a focus on customer satisfaction.
• Ability to work independently or as a team member, with a commitment to high standards and accountability.
• Proficiency in Microsoft Office applications, including typing at least 35 words per minute.
• Ability to adapt to a dynamic work environment, learn quickly, and type accurately.

Work Environment:

* Remote work arrangement, with flexibility to work from home or a designated arenaflex office location.

• Moderate noise level in the work environment.
• Occasional lifting and/or moving up to 10 pounds.
• Must be willing to work weekends if required to meet company demands.

Schedule:

* Must be flexible on schedule and hours.

• Overtime may be required from time to time.
• Must be willing to work weekends if required to meet company demands.

Why Join arenaflex?

At arenaflex, we're passionate about supporting the patient journey and making a meaningful impact in the lives of those we serve. Our team is dedicated to delivering exceptional customer service, innovative solutions, and a commitment to excellence in everything we do. As a valued member of our team, you'll enjoy:

• Competitive compensation and benefits package.
• Opportunities for professional growth and development.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.
• Comprehensive training and support to ensure your success.

How to Apply:

If you're a motivated and detail-oriented individual with a passion for customer service and data entry, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, qualifications, and why you're the ideal candidate for this role. Apply Now!

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive and respectful work environment. All qualified applicants will receive consideration for employment, and we will not discriminate against any individual based on race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin. Apply for this job