Swedish or Danish-speaking Customer Support Specialist (Travel Industry) - Join arenaflex's Global Team

Are you ready to embark on a game-changing career that combines your passion for languages, customer service, and the travel industry? Look no further than arenaflex, a global technology and services leader that powers the brands of the future. We're a company that's proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. As a Swedish or Danish-speaking Customer Support Specialist, you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences. With a focus on the travel industry, you'll have the opportunity to work with a wide range of clients, from airlines and rail operators to hotels and tour operators. Our team is passionate about helping customers navigate the complexities of travel, and we're looking for someone who shares our commitment to excellence.

About the Role

As a Customer Support Specialist, you'll be responsible for providing top-notch customer service to our clients via phone and email. You'll be the first point of contact for many of our customers, and your role will be to provide accurate information, find solutions to problems, and ensure that every customer has a positive experience. To succeed in this role, you'll need to be fluent in Swedish, Danish, or Norwegian, and have a good command of English. You'll also need to be flexible and dynamic, with a strong ability to work in a fast-paced environment. Our ideal candidate will be a team player who is passionate about delivering exceptional customer service and is committed to ongoing learning and development.

Key Responsibilities

* Provide great customer service to clients via phone and email

• Provide accurate information about new bookings, rebooking's, and cancellation options for air and rail travel, hotel bookings, and more
• Find solutions for each individual customer to ensure their journey runs smoothly
• Work with a wide range of clients, from airlines and rail operators to hotels and tour operators
• Collaborate with colleagues to resolve complex customer issues
• Stay up-to-date with industry developments and best practices

Essential Qualifications

* Fluency in Swedish, Danish, or Norwegian (C1 level)

• Good command of English (B2 level)
• Strong customer service skills, with a focus on problem-solving and conflict resolution
• Ability to work in a fast-paced environment, with multiple priorities and deadlines
• Strong communication and interpersonal skills, with the ability to work effectively with colleagues and clients
• Ability to learn and adapt quickly, with a focus on ongoing professional development

Preferred Qualifications

* Experience in the travel industry, with a focus on customer service and support

• Knowledge of industry-specific software and systems
• Experience working in a remote or virtual environment
• Strong analytical and problem-solving skills, with the ability to think critically and creatively

What We Offer

* A competitive salary of 1900,- Euros/Gross

• Bonus up to 250,- Euros/Gross
• Flexible work schedule, with the option to work from home or from our office in Riga
• A good health insurance, including gym and dentistry
• Paid mobile phone bill
• Supportive and fun coworkers, with a focus on teamwork and collaboration
• Ongoing training and development opportunities, with a focus on professional growth and advancement

Work Environment and Culture

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and fun. Our team is passionate about delivering exceptional customer experiences, and we're looking for someone who shares our commitment to excellence. We offer a range of benefits and perks, including flexible work schedules, ongoing training and development opportunities, and a supportive and fun work environment.

Compensation and Benefits

* Salary: 1900,- Euros/Gross

• Bonus: up to 250,- Euros/Gross
• Health insurance: good health insurance, including gym and dentistry
• Mobile phone bill: paid mobile phone bill
• Work schedule: flexible work schedule, with the option to work from home or from our office in Riga

Career Growth Opportunities

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including on-the-job training, coaching, and mentoring. Our team is passionate about delivering exceptional customer experiences, and we're looking for someone who shares our commitment to excellence.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Note:

This job is available primarily full-time, but we also offer part-time employment. This is a flexible way to decide how you want to work with us, anywhere from 50 - 100% (note: the training period is full-time only, part-time is possible after this stage).

Location:

Work from home (within Baltic region) or office (Raina Bulvaris 11).

Language Requirements:

Fluent in Swedish, Danish, or Norwegian (C1 level).

Time Type:

Full-time.

Start Date:

December or January.

Working Hours:

Work in 8.5 h shifts, Monday to Sunday, from 9 AM till 8 PM.

Recruitment Process:

Short phone interview, online test, interview, and background check.

Note:

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