Experienced Bilingual Financial Customer Service Representative – Remote Opportunity at arenaflex

At arenaflex, we're a global, digital business services company that's dedicated to delivering the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. As a leading provider of customer experience solutions, arenaflex is committed to making people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. Our collaborative and engaging work environment is the perfect place for you to grow and challenge yourself, and discover your potential can take you anywhere you want to go.

About arenaflex

arenaflex is a company that's passionate about making a difference in the lives of our customers, employees, and the environment. We're a force for good, and we're committed to delivering exceptional customer experiences that exceed our clients' expectations. Our team is made up of talented and dedicated individuals who are inspired to deliver only the best in all that we do.

Benefits of Working with arenaflex

As a valued member of our team, you'll enjoy a range of benefits that will support your career growth and well-being. These include:

• Paid Training: We'll provide you with comprehensive training to help you develop the skills and knowledge you need to succeed in your role.
• Competitive Wages: You'll receive a competitive salary that reflects your skills and experience.
• Full Benefits: We offer a range of benefits, including medical, dental, vision, 401k, and more.
• Paid Time Off: You'll have access to paid time off, so you can relax and recharge.
• Employee Wellness and Engagement Programs: We're committed to supporting your physical and mental well-being, and we offer a range of programs to help you stay engaged and motivated.

Teleperformance and You

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a Bilingual Financial Customer Service Representative, you'll play a key role in making that happen. You'll work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you'll discover your potential can take you anywhere you want to go.

Responsibilities

As a Bilingual Financial Customer Service Representative, your responsibilities will include:

• Fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns.
• Connecting with customers via phone to resolve their questions, issues or concerns.
• Escalating/transfer/complete conference calls to banks, loan originators, financial institutions and more.
• Calmly attempting to resolve and de-escalate any issues.
• Tracking all call-related information for auditing and reporting purposes.
• Providing feedback on call issues.

Qualifications

We're looking for fearless people who are inspired to deliver only the best in all that we do. To be considered for this role, you'll need:

• Bilingual Spanish/English required.
• High School Diploma or GED required.
• Must be over 18 years of age.
• 6 months customer service experience minimum.
• 6 months Call Center experience, preferred.
• Ability to type 25 wpm.
• Comfort with desktop computer system.
• Proven oral & written communication skills.
• Logical problem-solving skills.
• Availability to work various shifts.
• Ability to use Windows operating systems.
• Organization and work prioritization skills.
• Able to work independently.
• Ability to work in a constantly changing and fast-paced environment.
• Ability to stay composed and objective.
• Strong listening skills.

Work from Home Requirements

To work from home, you'll need to meet the following requirements:

• Internet Connection Requirements:

+ Minimum subscribed download rate equal or exceeds 12.0 Mbps. + Minimum subscribed upload rate equal or exceeds 3.0 Mbps. + ISP must have no packet loss and ping under 50ms. + Proof of internet speed required.

• Clean and quiet workspace.

Why Join arenaflex?

At arenaflex, we're passionate about making a difference in the lives of our customers, employees, and the environment. We're a force for good, and we're committed to delivering exceptional customer experiences that exceed our clients' expectations. Our team is made up of talented and dedicated individuals who are inspired to deliver only the best in all that we do.

Apply Now

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we want to hear from you. Apply now to join our team as a Bilingual Financial Customer Service Representative and take the first step towards a rewarding and challenging career with arenaflex. Apply Job! Apply for this job