Experienced Healthcare Customer Service Representative – Telehealth Sales and Patient Scheduling (100% Remote)
At arenaflex, we're revolutionizing the way patients receive expert diagnoses for cognitive disorders related to brain conditions like Alzheimer's, stroke, autism, and more. Our innovative approach enables patients to get the help they need faster and more affordably than ever before. With a growing national presence in telehealth, we're committed to delivering exceptional patient care and experiences.
We're seeking a highly skilled and experienced Healthcare Customer Service Representative to join our dynamic team! As a key member of our sales and patient scheduling team, you'll play a vital role in helping patients and their families make informed decisions about our services. If you're passionate about delivering exceptional customer service, have a strong background in medical reception, sales, and customer service, and are looking for a challenging and rewarding role, we encourage you to apply!
Responsibilities:
As a Healthcare Customer Service Representative, you'll be responsible for:
- Answering inbound sales calls to help patients or their families decide to book our services
- Checking insurance coverage for patients, submitting pre-authorizations, and ensuring seamless billing processes
- Following up with potential patients to address any questions or concerns they may have
- Scheduling appointments and rescheduling when issues arise, ensuring that patients receive timely and efficient care
- Following up with patients on status, including equipment, materials, and surveys, to ensure a positive experience
- Providing weekly sales updates to the operations manager, helping us to refine our sales strategies and improve patient outcomes
Requirements:
To succeed in this role, you'll need to possess:
- The ability to be available to answer the phone and be in front of your computer, free of distraction and noise, from approximately 9:00am-5:30pm PST every business day
- At least 10 years of experience in customer service, with a strong focus on delivering exceptional patient experiences
- At least 5 years of experience as a medical receptionist, including insurance verification experience
- At least 5 years of experience in inside/inbound sales, with a proven track record of meeting or exceeding sales targets
- Strong computer and organization skills, with the ability to manage multiple tasks and priorities in a fast-paced environment
- High levels of self-motivation and enthusiasm, with a passion for spending all day talking to prospects on the phone
- Flexibility and adaptability, as your responsibilities will grow and/or shift as our company continues to evolve
Compensation, Growth, and Benefits:
As a valued member of our team, you can expect:
- A competitive base salary of $42,000-$49,000 per year, depending on experience
- A potential annual bonus of up to $5,000, based on individual and team performance
- 7 paid time off (PTO) days plus 3 paid holidays, allowing you to recharge and spend time with loved ones
- Comprehensive medical, dental, and vision insurance, ensuring your physical and mental well-being
- A 401(k) matching program, helping you to build a secure financial future
- A flexible schedule, allowing you to balance work and personal responsibilities
- The opportunity to work from home, enjoying the comfort and convenience of a remote work environment
Work Environment and Company Culture:
At arenaflex, we're committed to creating a positive and supportive work environment that fosters growth, collaboration, and innovation. Our team is passionate about delivering exceptional patient care and experiences, and we're looking for like-minded individuals to join our ranks. As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a dynamic and supportive team.
How to Apply:
If you're a motivated and experienced customer service professional with a passion for healthcare, we encourage you to apply for this exciting opportunity! Please ensure that you've completed the required skills tests and recorded phone interview, and that you're available to answer the phone and be in front of your computer, free of distraction and background noise, from approximately 9:00am-5:30pm PST every business day.
Apply now and take the first step towards joining our dynamic team at arenaflex!
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Join Our Team at arenaflex!
We're a growing national telehealth company focused on neuropsychology, dedicated to delivering exceptional patient care and experiences. Our team is passionate about helping patients get an expert diagnosis faster and cheaper than anywhere else.
About the Role:
We're seeking a highly skilled and experienced Healthcare Customer Service Representative to join our dynamic team! As a key member of our sales and patient scheduling team, you'll play a vital role in helping patients and their families make informed decisions about our services.
Responsibilities:
- Answering inbound sales calls to help patients or their families decide to book our services
- Checking insurance coverage for patients, submitting pre-authorizations, and ensuring seamless billing processes
- Following up with potential patients to address any questions or concerns they may have
- Scheduling appointments and rescheduling when issues arise, ensuring that patients receive timely and efficient care
- Following up with patients on status, including equipment, materials, and surveys, to ensure a positive experience
- Providing weekly sales updates to the operations manager, helping us to refine our sales strategies and improve patient outcomes
Requirements:
- The ability to be available to answer the phone and be in front of your computer, free of distraction and noise, from approximately 9:00am-5:30pm PST every business day
- At least 10 years of experience in customer service, with a strong focus on delivering exceptional patient experiences
- At least 5 years of experience as a medical receptionist, including insurance verification experience
- At least 5 years of experience in inside/inbound sales, with a proven track record of meeting or exceeding sales targets
- Strong computer and organization skills, with the ability to manage multiple tasks and priorities in a fast-paced environment
- High levels of self-motivation and enthusiasm, with a passion for spending all day talking to prospects on the phone
- Flexibility and adaptability, as your responsibilities will grow and/or shift as our company continues to evolve
Compensation, Growth, and Benefits:
- A competitive base salary of $42,000-$49,000 per year, depending on experience
- A potential annual bonus of up to $5,000, based on individual and team performance
- 7 paid time off (PTO) days plus 3 paid holidays, allowing you to recharge and spend time with loved ones
- Comprehensive medical, dental, and vision insurance, ensuring your physical and mental well-being
- A 401(k) matching program, helping you to build a secure financial future
- A flexible schedule, allowing you to balance work and personal responsibilities
- The opportunity to work from home, enjoying the comfort and convenience of a remote work environment
How to Apply:
If you're a motivated and experienced customer service professional with a passion for healthcare, we encourage you to apply for this exciting opportunity! Please ensure that you've completed the required skills tests and recorded phone interview, and that you're available to answer the phone and be in front of your computer, free of distraction and background noise, from approximately 9:00am-5:30pm PST every business day.
Apply now and take the first step towards joining our dynamic team at arenaflex!
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