Experienced Customer Experience Representative – Fort Wayne Airport Branch
At arenaflex, we're not just a leading mobility company – we're a team of passionate individuals dedicated to delivering exceptional customer experiences. With a shared vision to become the world's best and most trusted mobility company, we're always looking for talented individuals to join our team. As a Customer Experience Representative at our Fort Wayne Airport branch, you'll play a vital role in shaping the future of mobility and making a lasting impact on our customers' lives.
About arenaflex
arenaflex operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands, and we're proud to have been named one of the top places to work. As the largest and fastest-growing privately owned automotive rental and leasing company in North America, we're committed to innovation, customer satisfaction, and employee development. Our team is passionate about delivering exceptional experiences, and we're excited to have you join us on this journey.
Job Summary
We're seeking an experienced Customer Experience Representative to join our team at the Fort Wayne Airport branch. As a CXR, you'll be responsible for providing superior, friendly, and efficient transactions to our customers, ensuring a positive experience from start to finish. This role involves facilitating the rental process, offering company-approved services and products, and providing exceptional customer service. If you're a people person with a passion for delivering outstanding experiences, we want to hear from you!
Responsibilities
As a Customer Experience Representative at arenaflex, you'll be responsible for:
- Meeting and greeting customers in a professional, friendly, and timely manner
- Providing superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
- Offering additional customer assistance, including directions, maps, local area information, and service information
- Answering incoming calls for reservations, rate quotes, general questions, and providing information and resolution for customers, other branches, and vendors
- Placing outgoing calls for callback management and miscellaneous calls as assigned
- Assisting in assessing the condition of rental vehicles upon return
- Notifying management of any known customer or vehicle problems
- Continuously building knowledge and skills through on-the-job training and development opportunities, as well as company-sponsored classroom training
Qualifications
To be successful in this role, you'll need:
- A minimum of 2 years of customer service or sales experience
- A valid driver's license with no more than 2 moving violations and/or at-fault accidents on your driving record within the past 2 years, and no drug or alcohol-related convictions on your driving record within the past 5 years (DUI/DWI)
- Authorization to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- A willingness to accept the starting pay of $20.67 per hour plus bonus opportunities
- The ability to work part-time with the following schedule: Friday, Saturday, Sunday, 7:00am-3:00pm
What We Offer
As a valued member of our team, you'll enjoy:
- Competitive pay and bonus opportunities
- Opportunities for career growth and development
- A dynamic and supportive work environment
- A comprehensive benefits package, including medical, dental, and vision coverage
- Paid time off and holidays
- Access to company-sponsored training and development programs
- A commitment to diversity, equity, and inclusion
About Our Culture
At arenaflex, we're proud to be an Equal Opportunity Employer. We value diversity, equity, and inclusion, and we're committed to creating a workplace where everyone feels welcome and valued. We believe that every employee, customer, and business partner is important, and we strive to make a positive impact in our communities.
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our team as a Customer Experience Representative at the Fort Wayne Airport branch. Don't miss this opportunity to be part of a dynamic and growing company that's shaping the future of mobility.
Equal Opportunity Employer/Disability/Veterans
arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to providing a workplace that is free from discrimination and harassment, and we strive to create an inclusive environment that values diversity, equity, and inclusion. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address ([email protected]) to contact us about your interest in employment.
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