Experienced Customer Journey and Engagement Analyst – Streaming Services and Media Industry

At arenaflex, we're passionate about creating immersive experiences for our audience through our diverse portfolio of films, television series, and streaming services. Our team is dedicated to delivering exceptional content that resonates with passionate and engaged fan communities worldwide. We're now seeking an exceptional Customer Journey and Engagement Analyst to join our consumer marketing and media team in New York, New York.

About arenaflex

arenaflex is a leading media and entertainment company that curates, produces, and distributes well-known films and television series for a wide range of brands. Our portfolio includes targeted streaming services like AMC+, Acorn TV, Shudder, Sundance Now, ALLBLK, and HIDIVE; Cable networks include AMC, BBC America, IFC, Sundance TV, and WE tv; and two film distribution labels, IFC Films and RLJE Films. The company also runs arenaflex Studios, our in-house studio, production, and distribution operation behind critically acclaimed and fan-favorite originals like The Walking Dead Universe and the Anne Rice Immortal Universe. arenaflex Networks International is our international programming business.

Job Overview

We're seeking a highly energetic and analytical Customer Journey and Engagement Analyst to join our team. The primary focuses of this position will be the development and optimization of customer journeys, customer engagement, and retention for our streaming services. The ideal candidate will have broad involvement with digital marketing, customer experience, and data analysis. This position will be under the direction of the SVP, Product Strategy and Business Operations.

Key Responsibilities

* Identify key product strategies and features on partner platforms to help inform our owned and operated product roadmap

• Provide insights and recommendations based on data analysis to drive customer-centric decision-making, including pricing, packaging, and promotional discounting
• Close strong analytical skills with the capacity to comprehend and apply complex data
• Work with cross-functional teams, including marketing, programming, research, partner management, operations, product, and customer service, to design and execute customer engagement initiatives
• Proactively pitch product solutions across the customer lifecycle that encourage sampling and acquisition

Essential Qualifications

* Experience in the streaming services industry is a plus

• Proficiency in CDPs and data analysis tools and software (e.g., Excel, SQL, Mixpanel, mParticle)
• Highly organized, detail-oriented
• Strong analytical skills with the capacity to comprehend and apply complex data

Preferred Qualifications

* Experience working with streaming services and media companies

• Knowledge of customer journey mapping and customer experience design
• Familiarity with data analysis tools and software (e.g., Tableau, Power BI)
• Experience working with cross-functional teams to design and execute customer engagement initiatives

Skills and Competencies

* Strong analytical skills with the capacity to comprehend and apply complex data

• Excellent communication and presentation skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and projects
• Strong problem-solving skills with the ability to think critically and creatively
• Experience working with data analysis tools and software (e.g., Excel, SQL, Mixpanel, mParticle)

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of learning and development opportunities, including:

• Training and development programs to help you develop your skills and knowledge
• Mentorship and coaching programs to help you achieve your career goals
• Opportunities to work on high-profile projects and initiatives
• Collaborative and dynamic work environment that encourages innovation and creativity

Work Environment and Company Culture

arenaflex is a dynamic and collaborative work environment that encourages innovation and creativity. We offer a range of benefits and perks, including:

• Comprehensive benefits package that includes medical, dental, vision, prescription drug coverage, a 401(k) plan, a wellness program, tuition reimbursement, paid time off, paid parental leave, and adoption services
• Flexible work arrangements, including the option to work from home one day per week
• Collaborative and dynamic work environment that encourages innovation and creativity
• Opportunities to work on high-profile projects and initiatives

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package that includes:

• Salary: $80,000 - $100,000 per year
• Bonus: up to 10% of annual salary
• Benefits: comprehensive benefits package that includes medical, dental, vision, prescription drug coverage, a 401(k) plan, a wellness program, tuition reimbursement, paid time off, paid parental leave, and adoption services
• Perks: flexible work arrangements, including the option to work from home one day per week, and opportunities to work on high-profile projects and initiatives

How to Apply

If you're a highly energetic and analytical individual with a passion for customer experience and data analysis, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we prohibit discrimination on the basis of race, color, religion, creed, alienage, citizenship, gender, gender identity, national origin, ancestry, genetic predisposition or carrier status, age, marital status, familial status, status as a victim of domestic violence, stalking, or sexual assault, sexual orientation, disability, or any other characteristic that is protected by federal, state, or local law. Apply Job! Apply for this job