Experienced Customer Service Agent – Driving Sales and Exceptional Customer Experience at arenaflex

At arenaflex, we're revolutionizing the self-storage industry with our innovative solutions and exceptional customer service. As a forward-thinking company, we're committed to providing a range of affordable storage options that cater to diverse needs, whether personal or professional. Our modern, clean, and bright stores are just the beginning – it's our people who truly make the difference. We're seeking an experienced Customer Service Agent to join our team on a fixed-term contract until July 2025. If you're a sales-driven individual with a passion for delivering exceptional customer experiences, we want to hear from you. As a key member of our customer service team, you'll have the autonomy to make decisions that drive results and contribute to the growth of our business.

About the Role

As a Customer Service Agent at arenaflex, you'll be responsible for providing top-notch customer service, driving sales, and ensuring that our customers have an exceptional experience with our brand. Your primary focus will be on managing customer enquiries and issues, maximizing revenue opportunities, and delivering exceptional service at all times.

Key Responsibilities

* Positively manage existing customer enquiries and issues, ensuring first-step resolution where possible.

• Develop a proactive and consistent approach to dealing with customer queries, actively maximizing opportunities to protect and increase revenue for the company.
• Engage with team competitions and incentives to drive personal and team goals.
• Achieve individual minimum KPI levels – daily, weekly, and monthly.
• Provide feedback on the impact of changes to processes to the CC Manager.
• Deliver exceptional customer service at all times, in accordance with the Customer Service Charter, and drive positive Feefo/Google reviews.
• Effectively deal with customer complaints and resolve them to the satisfaction of the customer or escalate to the CC Manager where necessary.

Operations

* Maintain accurate records of all communications with customers on the RS3 Cloud system, including answer services, emails, social media, and phone conversations.

• Ensure all reporting tools are correctly completed to the agreed timelines.
• Escalate any system issues that are reducing the department's ability to run effectively.
• Escalate any issues raised by customers regarding customer-facing technology, such as access points, online check-in, and my account.
• Provide suggestions and feedback to the CC Manager regarding improvements to systems that would enhance customer experience or improve activity.
• Assist the CC Manager in identifying ways to improve department processes.
• Ensure all equipment, such as laptops and headsets, is maintained and kept in good working order.

Benefits

* 20 days pro-rata holiday entitlement plus bank holidays

• Extra day holiday for your birthday/personal day
• Annual Company Events Day
• Hybrid Working
• Enhanced family policies – Maternity, Paternity
• Discretionary bonus scheme
• Laptop

About arenaflex

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us on this journey. As a remote worker, you'll have the flexibility to work from home and enjoy a better work-life balance.

What We Offer

* Competitive salary: £26,750.00 per year

• Bonus scheme
• Company events
• Free parking
• On-site parking
• Work from home
• Hybrid Working
• Enhanced family policies – Maternity, Paternity
• Discretionary bonus scheme
• Laptop

Schedule

* Monday to Friday

• Weekend availability (occasional)

Experience

* 2 years of customer service experience (required)

Work Location

* Remote

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you. Please submit your application, and we'll be in touch to discuss this exciting opportunity further. Apply Job! Apply for this job