Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service

At arenaflex, we're passionate about empowering our customers to live, work, and play in a connected world. As a Fiber Customer Support Analyst, you'll be at the forefront of delivering exceptional technical support and customer service to our Fios customers. If you're a customer-centric individual with a passion for technology and a drive to make a difference, we want to hear from you.

About arenaflex

arenaflex is a leading provider of innovative communication and technology solutions. We're committed to powering and empowering our customers to connect with what matters most to them. Our team is a community of innovators, thinkers, and doers who share a common goal: to make a positive impact in the world. We believe that listening is where learning begins, and we're always looking for talented individuals who share our values and passion for excellence.

Your Role

As a Fiber Customer Support Analyst, you'll join our tech support team in a call center to help our Fios customers with their voice, data, and video services. Your responsibilities will include:

• Answering incoming calls from customers with order inquiries and/or trouble reports
• Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
• Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
• Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
• Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business

What We're Looking For

We're seeking a dedicated and customer-focused individual with:

• A passion for delivering exceptional customer service and technical support
• Excellent communication and interpersonal skills
• A positive, professional attitude and a willingness to learn and grow
• The ability to thrive in a fast-paced work environment
• A related Associate Degree or 2+ years' relevant experience
• Technical support call center experience (a plus)

Preferred Qualifications

* A related Associate Degree or 2+ years' relevant experience

• Technical support call center experience

Skills and Competencies

To succeed in this role, you'll need:

• Strong technical knowledge of communication and networking components
• Excellent problem-solving and analytical skills
• Ability to communicate complex technical information in a clear and concise manner
• Strong customer service and interpersonal skills
• Ability to work in a team environment and adapt to changing priorities
• Proficiency in computer and internet-based systems

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Fiber Customer Support Analyst, you'll have access to:

• Ongoing training and development opportunities to enhance your technical skills and knowledge
• Opportunities for career advancement and professional growth
• A collaborative and inclusive work environment that encourages innovation and creativity
• A comprehensive benefits package that includes health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance

Work Environment and Company Culture

As a remote employee, you'll work from home with occasional in-person trainings and meetings. Our company culture is built on the values of:

• Empowerment: We empower our employees to make a positive impact in the world
• Innovation: We encourage innovation and creativity in all aspects of our business
• Collaboration: We believe that collaboration is key to achieving excellence
• Inclusion: We celebrate our employees' differences and strive to create a sense of belonging
• Excellence: We strive for excellence in all that we do

Compensation and Benefits

The compensation range for this position is between $632.00 and $1,770.50 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

How to Apply

If you're a motivated and customer-focused individual with a passion for technology and a drive to make a difference, we want to hear from you. Apply now to join our team and be part of a company that's shaping the future of communication and technology. Apply Now! Apply for this job