Experienced Bilingual Customer Engagement Representative – Hybrid Role at arenaflex

Join arenaflex, a leading innovator in recreational purchases, as we revolutionize the way people connect with their passions. Our mission is to deliver a seamless, end-to-end digital buying experience, making lifestyle purchases fast, easy, and accessible. At arenaflex, we're passionate about empowering enthusiasts with our cutting-edge technology and innovative risk strategies. Our editorial brands, including Cycle World and UTV Driver, inspire and educate our customers, while our online prequalification process makes it easy for consumers to get the financing they need. We're committed to supporting our customers throughout their loan journey with superior loan servicing.

About arenaflex

arenaflex is a remote-first company with over 550 employees and a network of over 30 OEM and 4,000 dealer partners. Founded in 2014, we're a dynamic and growing organization that's dedicated to making a difference in the lives of our customers. Our culture is built on a foundation of innovation, collaboration, and customer-centricity.

Job Summary

We're seeking an experienced Bilingual Customer Engagement Representative to join our Roadrunner Servicing Center in Irving, Texas. As a key member of our team, you'll play a critical role in building a best-in-class servicing organization for our growing portfolio of Powersports loans. If you're a customer service professional with a passion for delivering exceptional experiences, we want to hear from you!

Key Responsibilities

* Handle an average of 80 inbound and outbound calls per day, providing exceptional customer service and resolving issues in a timely and professional manner.

• Process phone payments and conduct outbound customer interview calls to ensure customer satisfaction and loyalty.
• Communicate and resolve customer issues via online chat channels, providing clear and concise solutions to common concerns.
• Resolve customer complaints and concerns regarding their Powersports loan, ensuring a positive experience for our customers.
• Meet monthly productivity and quality goals, demonstrating a commitment to excellence and customer satisfaction.
• Comply with all federal and state-specific laws that regulate collections and servicing activities, maintaining the highest standards of ethics and integrity.

Requirements

* High School Diploma or GED required, with some college coursework a plus.

• Two years of customer service experience, preferably in auto finance or an installment loan portfolio, with a strong background in collections a plus.
• Working knowledge of Word and Excel, with the ability to master the use of web-based systems, such as LoanPro (training provided).
• Strong communication skills, both verbal and written, with the ability to communicate effectively in English and Spanish (bi-lingual a plus).
• Excellent "people" skills, with a strong customer service attitude and the ability to demonstrate problem-solving ability.
• Ability to work a flexible schedule, including some overtime, nights, weekends, and holidays, with a strong work ethic and a commitment to punctuality.

Benefits

* Robust Health Care Plans (Medical, Dental & Vision)

• Up to 20 Days PTO (Accrued)
• Generous Parental Leave
• Retirement Plan (401k with Company Match)
• Educational Assistance/Tuition Reimbursement up to $3K/year
• Powersports Safety Benefit
• Gympass Wellness Benefit

Why Join arenaflex?

* Be part of a dynamic and growing organization that's making a difference in the lives of our customers.

• Enjoy a flexible and remote-friendly work environment that supports work-life balance.
• Develop your skills and career with ongoing training and development opportunities.
• Collaborate with a talented and passionate team that's dedicated to customer satisfaction and excellence.
• Enjoy a comprehensive benefits package that supports your physical and mental well-being.

How to Apply

If you're a customer service professional with a passion for delivering exceptional experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion, and other terms and conditions of employment. Apply for this job