Experienced Customer Support Specialist – Solar Activation and Project Coordination
At arenaflex, we're on a mission to revolutionize the way we approach customer service and project coordination. As a Customer Support Specialist, you'll be at the forefront of delivering exceptional experiences to our residential customers, ensuring seamless solar activation and project coordination. If you're passionate about providing top-notch support, working in a fast-paced environment, and collaborating with a talented team, we want to hear from you!
About arenaflex
arenaflex is a leading innovator in the industry, with a team of 700+ individuals working on cutting-edge projects and products. Our customer base includes Fortune 100 retail and CPG companies, leading store chains, fast-growth fintech, and multiple Silicon Valley startups. We're proud to be ISO 9001:2015, 27001:2013 & 20000-1:2018 certified, reflecting our commitment to processes and culture.
Our Culture
At arenaflex, we believe in fostering a vibrant culture of learning and collaboration. We make the workplace fun, and our team members enjoy working with cutting-edge technologies while contributing to the company's success. If you're looking for a dynamic work environment that values innovation, teamwork, and growth, you're in the right place!
Job Summary
As a Customer Support Specialist, you'll be responsible for delivering exceptional customer service, coordinating activities related to business processes, and working with residential customers to get solar net metering documents signed. You'll interact with customers via phone calls, emails, and text messaging, manage a pipeline of 100+ projects, and provide accurate and timely resolution to customer questions and requests.
Key Responsibilities
* Deliver exceptional customer service as a primary point of contact from customer utility submittal to solar activation
- Work with residential customers (homebuyers) to get solar net metering documents signed
- Educate customers on how Net Metering works in their utility and provide realistic timelines for the approval process by the utility company
- Set and achieve customer expectations through all points of contact, providing regular proactive communication on project status, timelines, and next steps
- Work with customers prior to final home purchase and after to obtain inputs such as documents or signatures on application forms
- Interact with customers via phone calls, emails, and text messaging
- Manage a pipeline of 100+ projects
- Provide accurate and timely resolution to customer questions and requests
- Maintain a current understanding of utility, permitting & other external lead times
- Document all customer interactions in accordance with standard process
- Handle escalated projects in collaboration with stakeholders across the business and where necessary, escalate projects with challenges to Supervisor for resolution
- Identify areas of improvement in our customer journey and work with the account manager and your leadership team to implement solutions
- Coordinate with account managers, utilities, jurisdictions, sub-contractors, build partners, and internal construction manager to ensure a smooth and efficient activation
- Problem solve project challenges, support teams in removing roadblocks, and escalate issues as needed to ensure quick action and resolution
Requirements
* 2 years plus of project administration, project management or field construction experience
- Exceptional customer service skills and maintaining customer relationships
- Strong communication skills with the ability to resolve customer questions and issues
- Strong computer skills: Salesforce, Google Suite, MS Word, Excel, Oracle is a plus
- Excellent organizational and time management skills
- Detail-oriented and ability to work in a fast-paced environment
- Excellent verbal and written communication skills
- The Specialist has to work in CST time zone
What We Offer
* Competitive salary and benefits package
- Opportunity to work with a talented team of 700+ individuals
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Recognition and rewards for outstanding performance
- Flexible work arrangements, including remote work options
- Access to cutting-edge technologies and tools
- Comprehensive training and onboarding program
- Recognition and rewards for outstanding performance
How to Apply
If you're passionate about delivering exceptional customer service and project coordination, we want to hear from you! Please submit your application, including your resume and a cover letter, through our website: [https://remotejobs.trendingnewsgo.com/register-candidate/](https://remotejobs.trendingnewsgo.com/register-candidate/).
Equal Opportunities Employer
arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values and respects all individuals.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply for this job