Experienced Full Stack Customer Care Professional – Small Business Sales and Service

At arenaflex, we're committed to empowering our customers and colleagues to progress in incredible ways. As a global and diverse community of colleagues, we're united by our unwavering commitment to backing our customers, communities, and each other. We're seeking an experienced Full Stack Customer Care Professional to join our team, where you'll have the opportunity to create a unique and meaningful career journey that's tailored to your strengths and passions.

About arenaflex

arenaflex is a global leader in the financial services industry, built on a foundation of exceptional customer experience and a commitment to innovation. Our company values are centered around providing remarkable experiences for our customers, and we're dedicated to creating a work environment that's inclusive, supportive, and empowering for all our colleagues. As a member of our team, you'll be part of a community that's passionate about making a positive impact on the world.

Join arenaflex and Let's Lead the Way Together

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of our company, you'll have the opportunity to create positive interactions with our customers every day, from curating unique travel or lifestyle experiences to helping them with their everyday needs. You'll also have the chance to grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world-class, customer-first service.

What You'll Do Every Day as a Customer Care Professional

As a Customer Care Professional, you'll be responsible for delivering exceptional customer service to small business owners and decision-makers, while also selling American Express Small Business Services products. Your key responsibilities will include:

• Service Inbound Calls: Engage and consult with small business owners and decision-makers, learn about their needs, and recommend the right American Express SBS products.
• Deliver High Levels of Product and Service Knowledge: Clearly communicate product features, benefits, and other elements of American Express Small Business Services to customers.
• Continuously Improve Key Selling Skills: Build rapport, understand customer needs, handle objections, and close sales in a fast-paced, structured customer care environment.
• Provide Extraordinary Customer Care: Respond to questions concerning accounts in a fast-paced, structured customer care environment.
• Document Necessary Account Information: Adhere to established policies and procedures to document necessary account information.
• Integrity: Adhere to all Regulatory and Compliance guidelines related to servicing and sales practices.

Minimum Qualifications

To be successful in this role, you'll need:

• Customer Service Experience: Two years+ of customer service experience with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication.
• Proven Success in Customer Service and Sales: Proven success in a customer service and sales environment with a track record of delivering exceptional results.
• Ability to Work in a Fast-Paced Metric-Driven Environment: Ability to work in a fast-paced, metric-driven environment with proficient multitasking and navigation in a web-based environment.
• High School Diploma or Equivalent: High school diploma or equivalent required; education benefits available.

Preferred Qualifications

While not required, experience owning or working in a small business is a plus.

Work Environment and Company Culture

This position will work in a hybrid model from our Phoenix Desert Ridge Service Center. Based on business needs, training may be held 100% on site or virtually. After the first 90 days, candidates will work within the hybrid model. arenaflex is committed to creating a work environment that's inclusive, supportive, and empowering for all our colleagues. We prioritize the physical, financial, and mental health of our colleagues and their loved ones through a range of benefits and programs.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Salary Range: $20.00 to $21.65 hourly + bonus + benefits
• Benefits: Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible Working Model: Hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ Weeks Paid Parental Leave: For all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free Access to Global On-Site Wellness Centers: Staffed with nurses and doctors (depending on location)
• Free and Confidential Counseling Support: Through our Healthy Minds program
• Career Development and Training Opportunities: Industry-leading training and ongoing coaching to help you grow your skills and advance your career

Why Join arenaflex?

We're an equal opportunity employer and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We're committed to creating a work environment that's inclusive, supportive, and empowering for all our colleagues.

Apply Now

If you're passionate about delivering exceptional customer service and selling American Express Small Business Services products, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join our team and make a positive impact on the world. Apply Job! Apply for this job