Experienced Technical Customer Success Manager – Work From Home

Join arenaflex, a pioneering leader in the telecommunications industry, and be part of a dynamic team that's redefining the way the world connects. Our Customer Innovation experience group is developing innovative and reliable technology solutions to power seamless, enhanced customer experiences. Bring your bold ideas and fearless risk-taking to redefine networks and change how the world shares stories and experiences that matter. When you step into a career with arenaflex, you won't just imagine the future – you'll create it.

About arenaflex

arenaflex is a designing effectiveness device, designed to engage teams across the organization to improve Programming Efficiency, through insights, bottleneck identification, objective setting, and development tools. If you're a passionate advocate for customer success with a strong technical foundation, we want you! Join our growing team and make a lasting impact on the organization.

The Technical Customer Success Manager Role

The Technical Customer Success Manager is responsible for defining and driving the technical customer engagement by collaborating with cross-functional teams to deliver customer-driven solutions and meet business targets. You will be a vigorous advocate for customer success, with a sharp eye for growth and a talent for building innovation bridges.

About the Job

• The Technical Customer Success Manager is responsible for defining and driving the technical customer engagement by collaborating with cross-functional teams to deliver customer-driven solutions and meet business targets. You will be a vigorous advocate for customer success, with a sharp eye for growth and a talent for building innovation bridges.

• Create and maintain strong relationships with clients and proactively identify opportunities for growth and expansion, serving as their primary resource and trusted guide.
• Harness your enthusiasm for human connection and tech expertise in the product development industry to create extraordinary experiences.
• Act as the voice of the customer within and collaborate with cross-functional teams to ensure seamless onboarding, product adoption, and ongoing success for every client.

Key Responsibilities and Obligations

• Conduct effective client rollouts and strive for high adoption of the product.

• Manage regular client touchpoints to simultaneously maintain strong relationships with clients.
• Collaborate with Innovation to identify and address support issues in a timely manner and escalate blockers quickly.
• Gather product requirements and feedback that can be used to inform and shape the development roadmap.
• Collaborate with Marketing to create customer case studies.
• Collaborate with clients on best practices, ensuring they are equipped throughout the journey.

Wanted Education

A Bachelor's degree in Business Administration, Data Science, Software Engineering, Engineering, or a related field is preferred.

Wanted Experience

• 2+ years of experience in a technical, customer-facing role of a highly technical product

• Demonstrated experience in customer success, ideally within the SaaS world (preferably B2B, Big Data, SDLC product)
• Strong technical foundation within an innovation organization
• Knowledge of how dev teams work – all around
• Strive to maintain empathy and humility throughout each day with a customer-first mindset in a highly collaborative environment

Required Skills

• Exceptional communication, critical thinking, and presentation skills

• Ability to work independently and collaboratively in a high-speed, dynamic environment

Compensation and Benefits

Our Technical Customer Success Manager earns a competitive salary, along with a wide range of other amazing perks that come with working at arenaflex. Individual starting compensation within this range may depend on location, experience, skill, and education/training.

Joining our Team

Joining our team comes with amazing advantages and benefits:

• 401(k) plan
• Education reimbursement program
• Paid Time and Holidays (based on date of hire, at least 23 days of vacation every year and 9 company-assigned holidays)
• Paid Parental Leave
• Paid Parental figure Leave
• Additional disabled leave beyond what state and local regulations require may be available but is unprotected
• Repayment of student loans
• Disability Benefits (short-term and long-term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: basic illness/accident clinic reimbursement/group legal
• Employee Assistance Programs (EAP)
• Comprehensive employee health programs
• Employee discounts up to 50% off on qualified arenaflex mobility plans and accessories, arenaflex web (and fiber where available) and arenaflex phone.
• arenaflex is leading the way to the future – for customers, businesses, and the industry. We're developing new technologies to make it easier for our customers to stay connected with their world. Together, we've built a leading integrated communications and entertainment organization and an amazing work environment and culture. Collaborate with industry leaders every time you walk into work, making the world you've always envisioned.

Ready to Transform Digital with Us?

Apply now!

Weekly Hours:

40

Time Type:

Regular

Location:

USA

Equal Employment Opportunity (EEO)

It is the policy of arenaflex to provide equal employment opportunity to all people without regard to age, color, disability, gender, national origin, physical or mental handicap, race, religion, belief, orientation, sex, sexual orientation, gender identity or expression, genetic information, marital status, status as to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. And arenaflex will provide reasonable accommodations to qualified individuals with disabilities. Apply Job! Apply for this job