Experienced External Support Engineer – Bridge Between Content Teams and Tools Engineering at arenaflex

At arenaflex, we're revolutionizing the way content creation teams interact with our cutting-edge tools. As an External Support Engineer, you'll be the vital link between these teams and our internal development team, ensuring seamless collaboration and resolving issues efficiently. If you're passionate about bridging the gap between technology and creativity, we invite you to join our dynamic team and contribute to the success of arenaflex.

About arenaflex

arenaflex is a leading innovator in the entertainment industry, pushing the boundaries of content creation and delivery. Our mission is to empower creators with the tools and support they need to bring their visions to life. As a forward-thinking company, we're committed to fostering a culture of collaboration, innovation, and excellence.

Key Responsibilities

As an External Support Engineer at arenaflex, you'll be responsible for:

• Providing technical support to content/external teams in regards to use of content tools
• Creating reference materials and providing training to get external teams up to speed with the toolset
• Solving and debugging possible issues with tools and workflows to quickly resolve issues for users
• Escalating more complex or problematic issues to the tool development team, and working with production to track these issues in JIRA
• Advocating for tools, workflow improvements, and suggestions from external teams
• Partnering with other engineers to develop tools and processes that improve efficiency and quality
• Guiding or leading cross-disciplinary dialogs to drive features from initial concept to completion
• Exemplifying reliability, accountability, and professionalism in all work-related interactions

Skills and Abilities

To succeed in this role, you'll need:

• Ability to read and understand C# code
• Good written and verbal communication, including working with external partners
• Positive attitude and ability to receive and provide objective and constructive feedback
• Excellent organization skills
• Self-motivating; able to prioritize and manage numerous requests simultaneously

Education and Experience

We're looking for candidates with:

• Computer Science or related degree, or equivalent work experience
• Experience supporting a live service or tool environment
• Unity 3D game and tool development experience
• Experience with Jira, Confluence, or other defect tracking software
• iOS and Android mobile development experience
• 5 years' experience in delivering production-level code in a professional environment

Work Environment and Culture

As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a dynamic and collaborative team. Our core hours are 10:00am to 6:00pm CST, allowing for seamless communication and collaboration with colleagues. arenaflex values diversity, equity, and inclusion, and we're committed to creating a workplace where everyone feels valued and supported.

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees' growth and development. You'll have access to:

• Regular training and development opportunities
• Mentorship programs to help you achieve your career goals
• Opportunities to work on high-impact projects and contribute to the company's success
• A dynamic and supportive team environment that encourages collaboration and innovation

Compensation and Benefits

arenaflex offers a competitive salary range of $150,000 - $325,000, depending on your specific job family, background, skills, and experience. We also offer a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• 401(k) matching program
• Flexible paid time off
• Professional development opportunities
• Access to cutting-edge technology and tools

How to Apply

If you're passionate about bridging the gap between technology and creativity, and you're looking for a challenging and rewarding role, we invite you to apply. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. Apply for this job