Experienced Customer Service Representative – Medical Billing and Insurance Verification

Join arenaflex, a leading healthcare organization, in a dynamic and rewarding role as an Experienced Customer Service Representative. As a key member of our team, you will play a vital role in ensuring seamless communication with internal and external stakeholders, resolving issues, and maximizing reimbursements for services. If you possess excellent communication skills, a passion for delivering exceptional customer service, and a keen eye for detail, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a forward-thinking healthcare organization dedicated to providing innovative solutions and exceptional patient care. Our team of dedicated professionals is committed to delivering high-quality services, and we are seeking like-minded individuals to join our ranks. As a customer service representative at arenaflex, you will be part of a dynamic team that values collaboration, continuous learning, and growth.

Primary Responsibilities

As an Experienced Customer Service Representative, you will be responsible for:

• Answering incoming calls from patients, payers, and other stakeholders in a professional and courteous manner
• Providing coordination of billing activities among peers, including recognizing problems and researching options for the manager
• Performing billing/verification as assigned, ensuring accurate and timely processing of claims
• Calculating out-of-pocket amounts for advanced services and communicating with patients regarding anticipated amounts due
• Responding to inquiries regarding patient accounts with accurate and timely information
• Collaborating with the manager and supervisors to formulate and implement departmental objectives

Education, Experience, and Knowledge

To be successful in this role, you will need:

• A High School diploma or equivalent
• Two years of experience in medical billing and insurance verification
• Two years of experience in a customer service environment
• NextGen EPM software experience is a plus
• Epic software experience is a plus

Skills and Abilities

As a customer service representative at arenaflex, you will need to possess:

• Excellent keyboarding skills and familiarity with the Windows environment
• Understanding of various payer verification/claims software
• Evidence of excellent communication skills, both oral and written, including the ability to spell accurately and write legibly
• Excellent customer service skills
• Strong attention to detail and ability to work accurately in a fast-paced environment

Physical Requirements

As a customer service representative, you will be required to:

• Sit for extended periods
• Use a computer frequently, involving repetitive fine hand manipulation and simple grasping of items
• Occasionally bend and twist your neck and back, stand and/or walk, and lift/carry items up to 25 lbs

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a customer service representative, you will have opportunities to:

• Develop your skills and knowledge in medical billing and insurance verification
• Collaborate with experienced professionals to resolve complex issues
• Participate in ongoing training and professional development programs
• Contribute to the development of departmental objectives and initiatives

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment that values:

• Collaboration and teamwork
• Continuous learning and growth
• Exceptional patient care and service
• Diversity and inclusion
• Work-life balance

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A salary range of $40,000 - $60,000 per year
• Comprehensive benefits, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional development and growth

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Join arenaflex as an Experienced Customer Service Representative and be part of a dynamic team that is shaping the future of healthcare. Apply now and take the first step towards a rewarding career with arenaflex. Apply Job! Apply for this job