Experienced Full Stack Customer Support Representative – French Digital Music Service

At arenaflex, we're on a mission to revolutionize the way people interact with digital music services. As a leading provider of managed digital engagement services, we're seeking a highly skilled and passionate Customer Support Representative to join our team. If you're a music lover with a flair for providing world-class support in an enjoyable online environment, we want to hear from you!

About arenaflex

arenaflex is a global provider of managed digital engagement services, with a team of 10,000+ Mods who chat with customers, moderate web content, manage communities, and buzz in social media for many of the world's coolest brands. We bring companies closer to their customers than ever before, with experienced Mods available in 50+ languages in 70+ countries. Our commitment to diversity and inclusion is unwavering, and we're an Equal Opportunity Employer.

Job Summary

We're looking for a highly skilled Customer Support Representative to join our team, providing world-class support to our clients in the digital music industry. As a member of our team, you'll respond to customer inquiries via inbound messages in French, working remotely and enjoying a flexible schedule. With a strong internal support system and highly interactive orientation program, you'll have the opportunity to grow and develop your skills in a dynamic and supportive environment.

Key Responsibilities

* Respond to customer inquiries via inbound messages in French, providing world-class support and resolving issues in a timely and professional manner

• Simultaneously handle 3-5+ incoming messages, prioritizing and managing multiple conversations with ease
• Identify and resolve customer issues quickly, exercising good judgment and empathy in all interactions
• Maintain high engagement with both the project and customers, providing a positive and personalized experience
• Collaborate with internal teams to resolve complex issues and improve overall customer satisfaction
• Participate in ongoing training and development programs to stay up-to-date with industry trends and best practices

Essential Qualifications

* Professional/business level proficiency in French and English, with a strong understanding of grammar, syntax, and vocabulary

• Experience with simultaneously handling 3-5+ incoming messages, with a strong ability to prioritize and manage multiple conversations
• Excellent communication and interpersonal skills, with a strong ability to empathize with customers and provide personalized support
• Strong problem-solving skills, with the ability to identify and resolve complex issues quickly and effectively
• Ability to work independently and as part of a team, with a strong commitment to collaboration and teamwork

Preferred Qualifications

* Experience working in a customer support role, with a strong understanding of customer service principles and best practices

• Familiarity with digital music services and the music industry, with a strong passion for music and a desire to learn more
• Experience working with chat/messaging platforms, with a strong understanding of platform features and functionality
• Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues quickly and effectively

WorkSpace Requirements

* Dedicated laptop or desktop computer with Windows 10 or above

• Willingness to install MSQ security software and 2FA app on the phone
• Access to a webcam or smartphone capable of taking pictures
• Stable broadband internet connection of 25 MBS or greater
• 8 GB RAM or better
• Dual monitors highly recommended

Why Join arenaflex?

* Work with some of the coolest clients around the world, including the NFL, Vimeo, and Topps!

• Access to 'Hot Gigs' postings exclusive to the arenaflex Network
• Flexible self-scheduling, allowing you to work from home and manage your own schedule
• Competitive hourly rate, with opportunities for growth and development
• Paid orientation and training, with ongoing support and development programs
• Opportunity to work with a global team of experienced Mods, with a strong commitment to diversity and inclusion

Contractor

* IMPORTANT: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct (punctuation, capitalization, spelling, correct tense usage) and comprehensive. This will greatly increase the probability of scoring an interview!

• Please note: A Chromebook is not sufficient for arenaflex projects.

How to Apply

If you're a highly skilled and passionate Customer Support Representative with a flair for providing world-class support in an enjoyable online environment, we want to hear from you! Apply now and join our team at arenaflex! Apply Job! Apply for this job