Experienced Night Shift Customer Service Advisor – Remote Opportunity with arenaflex

At arenaflex, we're on a mission to revolutionize the customer service industry by providing exceptional experiences for our clients and their customers. As a leading organization in the Contact Centre sector, we're committed to delivering innovative solutions that exceed expectations. We're now seeking a talented and enthusiastic Customer Service Advisor to join our team on a permanent, fully remote basis, working a night shift schedule.

About arenaflex

arenaflex is a dynamic and forward-thinking organization that prides itself on its customer-centric approach. With a strong focus on employee satisfaction and well-being, we offer a unique work environment that fosters growth, learning, and collaboration. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks.

Job Summary

As a Customer Service Advisor at arenaflex, you'll be responsible for providing top-notch customer service to our clients' customers via phone, email, and other communication channels. You'll work a night shift schedule, rotating between two shifts, and will be expected to meet and exceed performance targets. If you're a motivated and customer-focused individual with excellent communication skills, we want to hear from you!

Key Responsibilities

* Provide exceptional customer service via phone, email, and other communication channels

• Resolve customer complaints and issues in a professional and timely manner
• Meet and exceed performance targets, including call handling times, first call resolution rates, and customer satisfaction scores
• Work collaboratively with colleagues to achieve team goals and objectives
• Stay up-to-date with product knowledge and industry developments to provide informed and accurate advice to customers
• Use initiative to exceed customer expectations and identify opportunities for improvement
• Maintain accurate records and reports, as required

Essential Qualifications

* Previous experience in a customer service role, preferably in a Contact Centre environment

• Proven track record of meeting and exceeding performance targets
• Excellent communication and interpersonal skills
• Ability to work under pressure and handle a high volume of calls/emails within a shift
• Basic IT skills and strong written literacy skills
• Self-motivated and able to work from home with minimal supervision
• Resilient and able to adapt to a fast-paced and ever-changing environment

Preferred Qualifications

* Previous experience working a night shift schedule

• Knowledge of CRM systems and other customer service software
• Experience with sales and upselling products to customers
• Strong problem-solving and analytical skills
• Ability to work in a team environment and contribute to team goals and objectives

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work under pressure and handle a high volume of calls/emails within a shift
• Basic IT skills and strong written literacy skills
• Self-motivated and able to work from home with minimal supervision
• Resilient and able to adapt to a fast-paced and ever-changing environment
• Strong problem-solving and analytical skills
• Ability to work in a team environment and contribute to team goals and objectives

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:

• Ongoing training and coaching to help you develop your customer service skills
• Opportunities for career progression and advancement within the organization
• Access to industry-leading training programs and certifications
• Collaborative and supportive work environment that fosters growth and learning

Work Environment and Company Culture

arenaflex is a dynamic and forward-thinking organization that prides itself on its customer-centric approach. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks. We offer a unique work environment that fosters growth, learning, and collaboration, with a strong focus on employee satisfaction and well-being.

Compensation, Perks, and Benefits

As a Customer Service Advisor at arenaflex, you'll enjoy a competitive salary of £18,860, already pro-rated to reflect the part-time nature of the role. You'll also have access to a range of benefits, including:

• Extra annual leave
• Extra family leave
• Extra sick leave
• Cancer care cover
• 24/7 GP service
• Life assurance
• Cash plan
• Gym discounts
• Eye care discount or funded

How to Apply

If you're a motivated and customer-focused individual with excellent communication skills, we want to hear from you! Please apply through our website, and don't forget to include your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply Now! Apply for this job