Experienced IT Service Center Technician – Technical Phone Support for arenaflex Employees, Contractors, Clients, and Vendors

At arenaflex, we're dedicated to delivering enhanced human-centric health care for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we're looking for talented individuals to join our team as Experienced IT Service Center Technicians. As a key member of our IT Service Center team, you'll provide technical phone support for arenaflex employees, contractors, clients, and vendors, ensuring that our customers receive exceptional service and support.

About arenaflex

arenaflex is a leading health care company that's committed to making health care more personal, convenient, and affordable. Our Heart At Work Behaviors support our purpose and guide our commitment to delivering exceptional service and support to our customers. We're a company that puts our heart into caring for our colleagues and our communities, and we're looking for individuals who share our values and are passionate about making a difference.

Job Summary

As an Experienced IT Service Center Technician, you'll be responsible for providing advanced level technical support for all PC hardware, software, and peripherals, while assisting in maintaining the stability of LAN/WAN connections and maintaining a consistent high level of quality ensuring all details of requests are met within defined and documented Service Desk SLA's. You'll work closely with our internal escalation team to resolve complex technical issues and ensure that our customers receive timely and effective support.

Key Functions/Responsibilities

* Provides advanced level technical support for all PC hardware, software, and peripherals, while assisting in maintaining the stability of LAN/WAN connections and maintaining a consistent high level of quality ensuring all details of requests are met within defined and documented Service Desk SLA's.

• Consistently adheres to defined Service Desk processes, policies, and procedures.
• Records, tracks, and reports on all customer incidents and service requests through to completion within defined and documented Service Desk SLA's.
• Acquires and maintains an advanced level of knowledge for supported products and support policies.
• Proactively researches and stays abreast of new technology, including Windows 7/8/10, Office 2007/2010/2013, and Desktop/Laptop security solutions.
• Responsible for deploying software using automated tools.
• Regular and reliable attendance is an essential function of the position.

Required Qualifications

* 1+ years of call center phone support experience.

• 1+ years of experience with:

+ Microsoft Operating Systems, including Windows XP/7/8/10. + MS Exchange/Outlook 2007/2010/2013 environments. + IE 8/10/11, Chrome. + Active Directory. + Microsoft Applications, including the MS Office Suite. + Mainframe and Emulators. + Unix/Putty. + Citrix. + SQL Server. + Remote computer control software. + HP Printer Support.

• Must be able to work one of the following schedules:

+ 6AM-2:30PM EST Off Thursday and Sunday. + 6AM-2:30PM EST Off Thursday and Friday.

Preferred Qualifications

* 2+ years of desktop support experience.

• Excellent Customer Service skills.
• Strong Analytical Skills.
• Ability to adapt to an ever-changing environment.
• Ability to handle a high stress environment.
• Experience working in a high call/ticket volume environment.
• Strong critical thinking skills.
• Experience with:

+ SCCM. + Dameware. + ServiceNOW (or similar Service Desk ticketing system).

Education

* High school diploma or GED or equivalent experience.

Compensation and Benefits

* The typical pay range for this role is: $17.00 - $31.30.

• This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
• The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors.
• This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above.
• In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.
• The Company offers a full range of medical, dental, and vision benefits.
• Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.
• The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits.
• CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.
• As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year.

Why Join arenaflex?

* Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful.

• They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.
• We're a company that puts our heart into caring for our colleagues and our communities, and we're looking for individuals who share our values and are passionate about making a difference.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service and support, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about this role and to submit your application. Apply Job! Apply for this job