Experienced Customer Service Representative – Remote Opportunity with arenaflex

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our passengers' expectations. As a remote customer service representative, you'll play a vital role in helping us achieve this goal while enjoying the flexibility of working from the comfort of your own home. If you're passionate about travel, possess excellent communication skills, and thrive in a fast-paced environment, we encourage you to join our team and contribute to the arenaflex difference.

Why You'll Love This Opportunity

As a member of the arenaflex Payments and Digital Strategy crew, you'll be part of a dynamic team that's shaping the future of customer service. Your role will involve working closely with various departments to resolve customer inquiries, process transactions, and ensure seamless interactions with our passengers. If you're looking for a challenging and rewarding career that offers opportunities for growth and development, this position might be an ideal fit for you.

What You'll Do

As a remote customer service representative, your responsibilities will include:

• Completing statistical access and balancing features to ensure accurate and timely processing of transactions
• Coordinating with contributors, vendors, the Federal Reserve Bank, and other institutions to resolve issues and process transactions
• Assisting various departments with fraud resolution, member inquiries, and associated accounting standard ledger balancing
• Working member cases/sports assigned to ensure timely and effective resolution
• Following and maintaining guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
• Processing mortgage bills, multi-account and member deposits, credit card bills, and other exams, including IRA, bankruptcy, and payoff exams
• Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Logging, studying, and making important GL, account changes and/or returns
• Processing Stop Pays and Check Batching
• Completing daily balancing and department closing
• Obtaining information from contributors for the timely and correct processing of international and domestic wire transfer requests
• Researching and verifying incoming and outgoing wire transfer information
• Communicating with vendors to process wire transfers
• Understanding and being familiar with outgoing and incoming wire transfer laws
• Depositing check returns, studying member re-exams on draft changes, processing member exams, affirming contributors for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers
• Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees

All You'll Need for Success

To excel in this role, you'll need:

• A high school degree or GED
• Intermediate Excel and Word experience

Preferred Qualifications

* Previous customer/member service experience

• Previous banking or Credit Union experience
• Episys/Symitar and processing wires experience

Skills, Licenses & Certifications

* Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) through both work experience with the software or education and hands-on use of the software

• Ability to work prolonged hours in aid of business needs
• Ability to exercise excellent customer service skills
• Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
• Ability to perform mathematical calculations and analyze data
• Ability to effectively prioritize work and meet time limits under high volume pressure
• Ability to cross-train and perform any position assigned within the department
• Ability to interact professionally with all personnel and contributors
• Ability to work independently and with minimum supervision
• Ability to self-motivate with strong employer skills and ability for interest to detail
• Ability to effectively prioritize work and meet time limits
• Ability to maintain excellent performance and attendance
• Must pass relevant arenaflex and Credit Union pre-employment compliance exams

What We Offer

As a remote customer service representative at arenaflex, you'll enjoy:

• Competitive compensation and benefits package
• Opportunities for career growth and development
• Flexible work arrangements that allow you to work from the comfort of your own home
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Access to ongoing training and development opportunities
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Access to arenaflex's employee assistance program

How to Apply

If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply Now! Apply for this job