Experienced Healthcare Customer Service Representative – Population Health Navigator for arenaflex
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of arenaflex's valued clients? Do you have a strong background in healthcare and a knack for navigating complex systems? If so, we invite you to join our dynamic team as a Healthcare Customer Service Representative – Population Health Navigator for arenaflex. This exciting opportunity will challenge you to leverage your expertise, creativity, and empathy to drive positive outcomes for our customers.
About arenaflex
arenaflex is a leading provider of innovative healthcare solutions, dedicated to empowering individuals and communities to achieve optimal well-being. Our team of passionate professionals is committed to delivering exceptional service, fostering meaningful relationships, and driving positive change in the healthcare landscape. As a valued member of our team, you will have the opportunity to contribute to our mission and make a lasting impact on the lives of our customers.
Job Summary
We are seeking an experienced Healthcare Customer Service Representative – Population Health Navigator to join our team for a 4-month contract, with the possibility of extension. As a key member of our customer service team, you will be responsible for conducting telephonic outreach to Cigna Healthcare Medicare customers, educating them on plan benefits, and addressing gaps in care. You will also coordinate with internal teams to ensure timely hand-offs to appropriate care teams, document all interactions for regulatory review, and assist with scheduling medical appointments and connecting customers to case management and community resources.
Responsibilities
As a Healthcare Customer Service Representative – Population Health Navigator, your key responsibilities will include:
- Conducting telephonic outreach to Cigna Healthcare Medicare customers to complete health screenings
- Educating customers on plan benefits and addressing gaps in care
- Coordinating with internal teams to ensure timely hand-offs to appropriate care teams
- Documenting all interactions for regulatory review
- Assisting with scheduling medical appointments and connecting customers to case management and community resources
- Escalating customer concerns or issues appropriately
Requirements
To be successful in this role, you will need to possess the following skills and qualifications:
- Strong written and verbal communication skills with an empathetic attitude
- Proficiency in navigating computer applications, including Microsoft Outlook, Excel, Word, and dual-monitor setups
- Ability to handle multiple tasks, set priorities, and develop action plans with attention to detail
- Knowledge of healthcare and regulatory requirements with an emphasis on Medicare
- Experience in managed care, health services, or population management is preferred
Preferred Qualifications
While not required, the following qualifications are highly desirable:
- 1+ years in managed care or a related healthcare field
- 1+ years involving telephone contact and process management
Education
A high school diploma is required, with a college degree preferred.
Work Environment
As a remote employee, you will have the flexibility to work from the comfort of your own home, with a dedicated workspace and reliable internet connection. Our team is committed to fostering a collaborative and supportive work environment, with regular check-ins and opportunities for growth and development.
Compensation and Benefits
As a valued member of our team, you will receive a competitive hourly rate of $17 per hour, paid on a W2 basis. We also offer a range of benefits, including:
- Comprehensive health insurance
- 401(k) retirement plan
- Paid time off and holidays
- Opportunities for professional growth and development
How to Apply
If you are a motivated and compassionate individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, qualifications, and interest in the role. We look forward to hearing from you!
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