Experienced Customer Service Representative – Remote Opportunity at arenaflex
Job Type:
Full-time, Remote
Location:
Seattle, WA, USA
Experience:
1-3 years
Qualification:
Bachelor’s Degree is required
Salary:
$14/hr – $18/hr
About arenaflex:
arenaflex is proud to be the national leader in filing service of legal documents. We are growing and are looking for talented new team members to support our growth and solve exciting challenges! As a team of 350 with offices in Los Angeles, Dallas, Miami, Brooklyn, Chicago, Washington DC, and more, we've been successful in this unique business for over 30 years. We continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our headquarters is located in Seattle, WA, and we're excited to offer a remote opportunity for the right candidate.
Job Overview:
The Customer Service Representative at arenaflex addresses and resolves all customer questions and issues, providing the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along, and provides information and updates. The Customer Service Representative works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet, and keep a cool head while juggling many priorities at once.
Key Responsibilities:
* Respond to customer support tickets, including answering questions and resolving issues related to existing orders
- Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
- Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders, and process servers in the field
- Document issues in Confluence
- Visit court dockets for information on case filing and occasionally pull filed papers
- Perform other job-related duties as assigned
Qualifications:
* High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
- Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel, and Word, PDF Editor, and phone systems preferred
- Document manipulation experience
- Ability to read, write, and speak English
- Ability to transcribe information, review an order, investigate issues, and implement solutions
- Ability to perform repetitive tasks with accuracy
- Ability to maintain a high level of work product in often stressful situations
- Ability to anticipate issues and circumvent them
- Ability to implement new processes and changes and improve performance
- Typing speed of at least 55 wpm
Why Join arenaflex?
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today and enjoy the following benefits:
- Health, Dental, Vision insurance
- 401(k)
- Disability insurance
- Employee assistance program
- Paid time off
- Referral program
- Pay: $14.00 to $18.00 per hour
- Schedule: Full-time, Monday thru Friday
What We Offer:
* A dynamic and supportive work environment
- Opportunities for career growth and professional development
- A comprehensive benefits package
- A competitive salary and hourly rate
- A chance to work with a leading company in the industry
How to Apply:
If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!
Apply Now:
[Insert link to apply]
About arenaflex:
arenaflex is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job