Experienced Telephone Caller – Empathetic Support for Individuals with Sight Loss
At arenaflex, we understand the significant impact that sight loss can have on individuals and their loved ones. Our dedicated team is committed to providing exceptional support and resources to those affected by this condition. As an experienced Telephone Caller, you will play a vital role in connecting with RNIB beneficiaries and supporters, sharing valuable information, and empowering them to live well with sight loss.
About arenaflex
arenaflex is a leading organization dedicated to supporting individuals with sight loss. Our mission is to provide a comprehensive range of services, resources, and opportunities that enable people to maintain their independence, confidence, and quality of life. With a strong focus on community engagement and advocacy, we strive to break down barriers and promote inclusivity for all.
Job Summary
As an experienced Telephone Caller, you will be responsible for making outbound calls to RNIB beneficiaries and supporters, providing them with relevant information, and connecting them with others who share similar experiences. You will work closely with our friendly and supportive team to ensure that individuals receive the support and resources they need to navigate the challenges of sight loss. This is a home-based role, allowing you to work from the comfort of your own space and schedule your calls at times that suit you.
Key Responsibilities
* Make outbound calls to RNIB beneficiaries and supporters, providing them with relevant information and connecting them with others who share similar experiences
* Share knowledge of available services, ways to connect with others, and opportunities to play a positive role in removing barriers in society
* Make brief, accurate notes in the customer contact record to support conversation and ensure effective communication
* Work closely with the team to ensure that individuals receive the support and resources they need to navigate the challenges of sight loss
* Participate in regular team meetings and training sessions to stay up-to-date with the latest information and best practices
Comprehensive Training and Support
As an experienced Telephone Caller, you will receive comprehensive training and support to ensure your success in this role. Our training program includes:
* In-depth training on RNIB services and resources
* Guidance on effective communication and rapport-building skills
* Support and feedback from experienced team members
* Opportunities to connect with other volunteers and colleagues via MS Teams, including social "Kettle catchups"
Requirements
* You must be aged 18 or over
* You will need a laptop or PC with access to an RNIB virtual desktop
* Reliable broadband is required for making calls
* You will need a quiet and confidential space at home when making calls
* You must have a friendly, empathetic, and non-judgmental disposition and be able to listen well
* You will need to be confident with IT and have experience of MS Windows and common software
Additional Information
* This role is home-based, allowing you to work from the comfort of your own space and schedule your calls at times that suit you
* You will be required to commit to a minimum of 4 hours per week for a period of around 6 months
* Calls can be made between 10am and 7pm
* You will have the opportunity to connect with other volunteers and colleagues via MS Teams and participate in regular team meetings and training sessions
What We Offer
* A supportive and friendly team environment
* Comprehensive training and ongoing support
* Opportunities to connect with other volunteers and colleagues
* A chance to make a real difference in the lives of individuals with sight loss
* Flexible working arrangements, allowing you to balance your work and personal life
How to Apply
If you are passionate about supporting individuals with sight loss and have the skills and experience required for this role, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Equal Opportunities
arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to diversity and inclusion and strive to create a workplace culture that values and respects the contributions of all employees.
Contact Us
If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We are always happy to hear from you and look forward to connecting with you soon.