Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

At arenaflex, we're on a mission to revolutionize the way people interact with technology, and we're looking for a talented Service Desk Specialist/Live Chat Agent to join our team. As a critical member of our support team, you'll play a vital role in ensuring the smooth operation of our myColorado application, providing top-notch customer assistance, and troubleshooting issues in both iOS and Android operating systems.

About arenaflex

arenaflex is a leading innovator in the technology industry, dedicated to developing cutting-edge solutions that make a real difference in people's lives. Our team is passionate about pushing the boundaries of what's possible, and we're committed to creating a workplace that's inclusive, supportive, and empowering. If you're a tech-savvy individual who's passionate about helping others, we want to hear from you!

Job Summary

We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO or remotely from anywhere in the state. As a critical member of our support team, you'll provide Tier I support and customer assistance for our myColorado application, troubleshoot issues, and employ Incident Management procedures to ensure seamless customer experiences. If you're a motivated and customer-focused individual with a passion for technology, we encourage you to apply.

Responsibilities

* Provide Tier I support and customer assistance for our myColorado application, responding to customer inquiries and resolving issues in a timely and professional manner.

• Troubleshoot, reproduce, report, and resolve problems in both iOS and Android operating systems, utilizing diagnostic tools and knowledge of diverse mobile device makes and models.
• Install the myColorado software on supported devices, following defined procedures, processes, and methods.
• Employ Incident Management procedures to enter tickets into the required tracking system, ensuring accurate and timely issue resolution.
• Collaborate with cross-functional teams to resolve complex issues and improve customer satisfaction.
• Participate in ongoing training and professional development to stay up-to-date on the latest technologies and industry trends.

Minimum Qualifications

* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.

• OR Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

Substitutions

* Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.

• Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
• Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

Preferred Qualifications

* Jira experience.

• ITIL Certification.
• Agile and scrum methodology experience.
• Government work experience.
• Apple and Google Play Store experience.
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.

What We Offer

* Competitive salary and benefits package.

• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment.
• Flexible remote work options.
• Access to cutting-edge technology and industry-leading tools.
• Recognition and rewards for outstanding performance.

Work Environment and Culture

At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering. Our team is passionate about innovation, collaboration, and customer satisfaction, and we're looking for like-minded individuals to join our ranks. As a Service Desk Specialist/Live Chat Agent, you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences.

Compensation and Benefits

We offer a competitive salary and benefits package, including:

• Competitive hourly rate.
• Comprehensive health insurance.
• 401(k) retirement plan.
• Paid time off and holidays.
• Opportunities for professional development and career growth.

How to Apply

If you're a motivated and customer-focused individual with a passion for technology, we encourage you to apply. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job