Experienced Full Stack Sr. Manager of Forecasting – Global Customer Service Capacity Planning

At arenaflex, we're on a mission to revolutionize the way we interact with customers, and we're looking for a talented Sr. Manager of Forecasting to join our team. As a leader in the field of customer experience, arenaflex is dedicated to creating innovative solutions that improve the lives of shoppers and sellers around the world. We're passionate about fostering a culture of collaboration, creativity, and continuous learning, and we're excited to welcome a new team member who shares our vision.

About arenaflex

arenaflex is a world-class e-commerce platform that's committed to giving customers more of what they want – low prices, vast selection, and convenience. Our evolution from a simple web site to a global e-commerce partner has been driven by a spirit of innovation that's at the heart of our company's DNA. We're proud to be a place where the world's brightest technology minds come to research and develop technology that improves the lives of shoppers and sellers around the world.

Job Summary

As our Sr. Manager of Forecasting, you'll play a critical role in creating and delivering contact forecasts that will help us generate a cost-effective and comprehensive global capacity planning solution for our Customer Service (CS) network. You'll lead a team of analysts and managers spread across multiple countries, and will be responsible for their performance in ensuring low error contact forecasts to ensure service level delivery. This is a high-impact role that will require you to think strategically, lead effectively, and drive results in a dynamic and fast-paced environment.

Key Responsibilities

* Create and deliver contact forecasts that will help us generate a cost-effective and comprehensive global capacity planning solution for our CS network

• Lead a team of analysts and managers spread across multiple countries, and will be responsible for their performance in ensuring low error contact forecasts to ensure service level delivery
• Develop and implement forecasting techniques across multiple Amazon markets
• Collaborate with senior CS leadership to keep them updated on the drivers for forecast variance and participate in strategic long-term planning initiatives
• Manage team performance, including hiring, development, and performance management
• Develop and maintain strong relationships with cross-functional teams, including sales, marketing, and product development
• Analyze data to identify trends and opportunities for improvement, and develop recommendations for process improvements
• Develop and maintain a deep understanding of our business, including our customers, products, and services
• Stay up-to-date with industry trends and best practices in forecasting and capacity planning

Essential Qualifications

* Bachelor's degree in Business, Mathematics, Operations Research, Engineering, or a related field

• 10+ years of experience in forecasting/planning, with a strong background in analytical and problem-solving skills
• Experience managing a team of analytic professionals, including hiring, development, and performance management
• Experience with SQL, statistical analysis, and data visualization tools
• Excellent communication skills to share findings in an understandable and actionable manner
• Ability to lead successfully in a dynamic, fast-paced environment
• Ability to manage team to meet tight deadlines and prioritize workloads

Preferred Qualifications

* MBA or Master's degree in Mathematics, Statistics, Computer Science, Engineering, or other business/analytical disciplines, with 10+ years of related work experience

• Experience in forecasting, time-series, and multivariate regression
• Combination of technical skills and business savvy to interface with all levels and disciplines across the organization
• Proven track record of dealing well with ambiguity, prioritizing needs, and delivering results in a dynamic environment
• Experience using AWS technologies such as Redshift, S3, etc.
• Excellent interpersonal, written, and oral communication skills
• Natural curiosity and desire to learn

Skills and Competencies

* Strong analytical and problem-solving skills, with the ability to analyze complex data sets and develop recommendations for process improvements

• Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams and stakeholders
• Strong leadership and management skills, with the ability to lead and develop a team of analysts and managers
• Ability to think strategically and drive results in a dynamic and fast-paced environment
• Strong business acumen, with a deep understanding of our business, including our customers, products, and services
• Ability to stay up-to-date with industry trends and best practices in forecasting and capacity planning

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Sr. Manager of Forecasting, you'll have the opportunity to work with a talented team of professionals who are passionate about customer experience and innovation. You'll also have access to a range of training and development programs, including:

• Regular training and development sessions to help you stay up-to-date with industry trends and best practices
• Opportunities to work on high-impact projects and initiatives that will help you develop your skills and expertise
• Access to a range of tools and technologies, including AWS technologies such as Redshift and S3
• A collaborative and supportive work environment that encourages creativity, innovation, and continuous learning

Work Environment and Company Culture

At arenaflex, we're proud to have a culture that's built on collaboration, creativity, and continuous learning. We're a place where you can come to work with a talented team of professionals who are passionate about customer experience and innovation. We're committed to creating a work environment that's inclusive, diverse, and supportive, and we're proud to have a range of programs and initiatives in place to help our employees grow and develop their careers.

Compensation, Perks, and Benefits

As a Sr. Manager of Forecasting at arenaflex, you'll be eligible for a range of compensation, perks, and benefits, including:

• Competitive salary and bonus structure
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage
• 401(k) matching program and other retirement savings options
• Flexible work arrangements, including remote work options and flexible hours
• Access to a range of employee discounts and perks, including discounts on arenaflex products and services
• Opportunities to participate in our employee stock purchase plan

How to Apply

If you're a talented and motivated professional who is passionate about customer experience and innovation, we'd love to hear from you. To apply for this role, please submit your resume and a cover letter that outlines your qualifications and experience. We can't wait to hear from you! Apply Job! Apply for this job