Experienced Customer Service Representative - Airport Operations (Ramp Agent) - arenaflex MSP

At arenaflex, we're committed to providing exceptional customer experiences that exceed our passengers' expectations. As a key member of our airport operations team, you'll play a vital role in ensuring the smooth and efficient handling of baggage and cargo, while providing top-notch customer service to our valued customers. If you're passionate about delivering outstanding service, working in a fast-paced environment, and contributing to a dynamic team, we want to hear from you!

About arenaflex

arenaflex is a leading airline that operates with a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. Our people are our success, and we're committed to Sharing Success with our employees. At arenaflex, you'll have the opportunity to see the world while earning great compensation and benefits to help you keep climbing along the way.

Key Responsibilities

As an Experienced Customer Service Representative – Airport Operations (Ramp Agent) with arenaflex, you'll be responsible for:

• Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, ensuring timely connections by guiding incoming and departing aircraft from the gate positions.
• Safeguarding cargo, baggage, and mail from damage, loss, and weather conditions.
• Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
• Operating baggage scanners and computers to ensure baggage is routed accurately to the customer's destination.
• Providing exceptional customer service to our valued customers, responding to their inquiries and resolving any issues in a professional and courteous manner.
• Collaborating with other team members to ensure seamless airport operations, adhering to safety protocols and procedures at all times.

Work Environment and Schedule

As a Ramp Agent with arenaflex, you'll work in a fast-paced airport environment, with varying shifts ranging from early morning to overnight. You'll be required to work between 20 and 40 hours per week, based on operational needs and your seniority. Our airport operations team is committed to providing a safe and healthy work environment, with a focus on maintaining a positive and inclusive culture.

Benefits and Perks

At arenaflex, we're committed to supporting our employees' well-being and career growth. As a Ramp Agent, you'll enjoy:

• Competitive salary, industry-leading profit-sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave.
• Comprehensive health benefits including medical, dental, vision, short/long-term disability, and life benefits.
• Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Recognition rewards and awards through the platform Unstoppable Together.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies.
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

What You Need to Succeed

To be a successful Ramp Agent with arenaflex, you'll need:

• Consistently prioritizes safety and security of self, others, and personal data.
• Embracing diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.
• Have a valid driver's license.
• Proficiency in English.
• Pass a physical ability test (PAT). You can prepare for the PAT by watching this video.
• Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE.
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal.

What Will Give You a Competitive Edge

While not required, having the following qualifications will give you a competitive edge:

• Previous experience in airport operations, customer service, or a related field.
• Knowledge of airport procedures and protocols.
• Familiarity with ground equipment and baggage handling systems.
• Ability to work in a fast-paced environment with varying shifts and schedules.

How to Apply

If you're passionate about delivering exceptional customer service and working in a dynamic airport environment, we want to hear from you! Apply now to become an Experienced Customer Service Representative – Airport Operations (Ramp Agent) with arenaflex MSP. Apply for this job