Delivery Station Customer Service Associate – Last-Mile Logistics Expert

At arenaflex, we're revolutionizing the way we deliver customer experiences, and we're looking for talented individuals to join our team as Delivery Station Customer Service Associates. As a key member of our Customer Service team, you'll play a vital role in ensuring our customers receive their packages on time, as promised. With a focus on providing exceptional support and resolving issues efficiently, you'll be at the heart of arenaflex's logistics operations, developing logistical and customer expertise that sets us apart.

About arenaflex

arenaflex is a customer-obsessed company that's committed to being Earth's most customer-centric organization. We're a team of passionate individuals who are building new products and services every day on behalf of our customers. Our mission is to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services. We're making history, and the good news is that we've only just begun.

A Day in the Life

As a Delivery Station Customer Service Associate, you'll be based at one of our last-mile delivery warehouses, where Amazon's leading logistics system operates. You'll be in contact with our warehouse, associates, delivery partners, and customers when they need guidance. Whether it's rescheduling a delivery, resolving a delivery issue, or providing expert insights into our customers' most complex issues, you'll be at the forefront of our customer service operations. You'll develop logistical and customer expertise that sets arenaflex apart, connecting with our customers every day and using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

Key Job Responsibilities

As a Delivery Station Customer Service Associate, you'll be responsible for:

• Communicating with customers directly in-person, via phone, and via email
• Empathizing with and prioritizing customer needs
• Upholding company values and respecting every customer
• Resolving issues and setting appropriate expectations with customers
• Clearly understanding and responding appropriately to the issues that customers present
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome
• Making quick and effective decisions on behalf of the customer
• Working a flexible Full-Time (40+ hours per week) schedule

Performing the Following Tasks

* Carry, lift, push, and pull up to 49 pounds

• Frequently push, pull, squat, bend, and reach
• Stand and walk during shifts lasting up to 12 hours
• Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
• Work in an environment where the temperature may vary due to outside weather conditions and is not controlled

About the Team

Our mission is to be Earth's most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers' happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers' most complex issues. Within Customer Service, there are opportunities in process improvement, customer experience, data analysis, and customer retention. The CS team is always looking for ways to make arenaflex's customer service even better, and we need excellent people to make that happen.

Essential Qualifications

* High School or equivalent diploma

• Previous experience in Customer Service
• Ability to effectively prioritize work time to ensure efficiency
• Experience with Windows Operating Systems and Microsoft Outlook
• Familiarity with multiple web browsers, data base searching, and instant messenger tools

Preferred Qualifications

* Bachelor Degree or equivalent work-related experience

• Proficiency in verbal and written communication skills
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office and Google Suite
• Experience with customer relationship management (CRM) software

Career Growth Opportunities and Learning Benefits

As a Delivery Station Customer Service Associate, you'll have the opportunity to develop your skills and expertise in customer service, logistics, and supply chain management. You'll work closely with our warehouse, associates, delivery partners, and customers to resolve issues and provide expert insights. You'll also have access to training and development programs to help you grow in your career.

Work Environment and Company Culture

arenaflex is committed to creating a diverse and inclusive workplace. We're an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We're a team of passionate individuals who are building new products and services every day on behalf of our customers. We're committed to making arenaflex a great place to work, with a focus on employee well-being, development, and recognition.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a base pay range of $34,900/year in our lowest geographic market up to $59,400/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. We also offer a full range of medical, financial, and/or other benefits, including equity, sign-on payments, and other forms of compensation as part of a total compensation package.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our career site to learn more about this role and to submit your application. Apply Now! Apply for this job