Experienced Data Entry Clerk, MSO – Warranty Claims and Customer Service Support

At arenaflex, we're committed to delivering exceptional healthcare solutions to our customers worldwide. As a leading provider of health care products, services, and solutions to office-based dental and medical practitioners, we're seeking an experienced Data Entry Clerk, MSO to join our team. In this role, you'll play a vital part in ensuring the accuracy and efficiency of our warranty claims process, while also providing exceptional customer service support.

About arenaflex

arenaflex has a rich history that spans over 90 years, dating back to when Henry Schein borrowed $500 to start a corner pharmacy in Queens, New York. Today, we're a Fortune 500 Company with a network of trusted advisors providing more than 300 valued solutions to over 1 million customers in 33 countries and territories. Our commitment to our values of helping health happen and caring for our team and the community we serve has allowed us to evolve, expand, and grow our Company.

Key Responsibilities

As an Experienced Data Entry Clerk, MSO, you'll be responsible for:

• Entering work orders for dental and laboratory handpieces with accuracy and attention to detail
• Reviewing work orders to verify customer warranty claims, ensuring that all necessary information is complete and accurate
• Accurately entering data into corresponding fields within various software programs, maintaining the integrity of our data and ensuring seamless communication with our customers
• Completing warranty work for various vendors, tracking items to ensure accuracy and efficiency
• Acting as a backup to our Customer Service Representatives, assisting with taking overflow telephone calls during periods of high call volume
• Working with Microsoft Office, including Word, Excel, and other software programs as required
• Participating in special projects and performing other duties as required to support the success of our team

Work Experience and Education

* Previous experience in a relevant position is desired, with a strong understanding of data entry and customer service principles

• Experience using Microsoft Office (Word, Excel) is preferred, with a strong understanding of software applications and data management
• A High School degree or equivalent is required, with a strong foundation in basic math and logic skills

Knowledge, Skills & Competencies

* Ability to read, understand, and perform standard procedures and work instructions with accuracy and attention to detail

• Basic math and logic skills required, with the ability to perform calculations and analyze data
• Basic computer skills and software use (email, document prep, and spreadsheets) desired, with a strong understanding of data management and software applications
• Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and vendors
• Strong problem-solving skills, with the ability to analyze data and identify solutions to complex problems
• Ability to work in a fast-paced environment, with a strong attention to detail and ability to meet deadlines

Travel and Physical Demands

* Travel is typically not required for this position, with the majority of work performed in an office environment

• The position typically works in a stable office environment, with minimal physical demands
• While performing the duties of this job, the employee routinely is required to sit for extended periods of time; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, stretch, and lift up to 15 pounds

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to providing our employees with the skills and knowledge they need to succeed in their careers. As a Data Entry Clerk, MSO, you'll have access to:

• Ongoing training and development opportunities, including software training and data management best practices
• Mentorship and coaching from experienced colleagues, with a strong focus on career growth and development
• Opportunities to participate in special projects and contribute to the success of our team
• A collaborative and supportive work environment, with a strong focus on teamwork and communication

Work Environment and Company Culture

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. As a Data Entry Clerk, MSO, you'll be part of a team that's dedicated to helping health happen and caring for our customers and the community we serve. Our company culture is built on the values of:

• Helping health happen: We're committed to delivering exceptional healthcare solutions to our customers worldwide.
• Caring for our team and the community we serve: We're dedicated to creating a work environment that's inclusive, supportive, and empowering.
• Innovation and excellence: We're committed to staying at the forefront of healthcare innovation, with a strong focus on quality and excellence.

Compensation, Perks, and Benefits

At arenaflex, we're committed to providing our employees with a competitive compensation package, including:

• A competitive salary and benefits package, including medical, dental, and vision insurance
• A 401(k) retirement plan, with a company match
• Paid time off, including vacation, sick leave, and holidays
• Opportunities for professional development and career growth
• A collaborative and supportive work environment, with a strong focus on teamwork and communication

How to Apply

If you're a motivated and detail-oriented individual with a passion for customer service and data entry, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to our online application system, and we'll be in touch to discuss your qualifications further. Apply Job! Apply for this job