Experienced Customer Services Representative – Transportation and Facilities Management

At arenaflex, we are dedicated to creating the best experience for our students, faculty, staff, and guests. As a Customer Services Representative on our rapidly growing team, you will be the first point of contact for our community, providing exceptional customer service and maintaining the University's high standards for excellence. If you enjoy interacting with and helping guests, join us today and become a part of the Trojan family!

About arenaflex

arenaflex is a leading organization in the education sector, providing innovative services to over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. Our six central business units (arenaflex Bookstores, arenaflex Hospitality, arenaflex Housing, arenaflex Transportation, the arenaflex Hotel, and the Los Angeles Memorial Coliseum) work together to create a seamless and enjoyable experience for our community. We are driven by our commitment to uphold our six unifying values: Integrity, Excellence, Well-Being, Open Communication, Accountability, and Diversity, Equity, and Inclusion.

The Opportunity

As a Customer Services Representative, you will be responsible for providing exceptional customer service to our students, faculty, staff, and external customers. You will be the first point of contact for our community, and your friendly and helpful demeanor will make a lasting impression. You will work closely with our team to identify and prioritize problems and issues related to our service area, perform research, offer solutions, and refer to appropriate departments as needed. You will also be responsible for training, scheduling, and assigning workloads, as well as interpreting operating policies and procedures.

Key Responsibilities

* Provide customer service to students, faculty, staff, and external customers, meeting their needs, offering options, resolving problems, and following up with customers.

• Identify and prioritize problems and issues related to service area, perform research, offer solutions, and refer to appropriate departments as needed.
• Train, schedule, assign, and prioritize workloads, interpret operating policies and procedures, and ensure timely completion of department's work.
• Mail/messages daily for essential updates with regard to repairs and duties.
• Inspect all vehicle gates daily at university-owned properties for proper operation and perform preventive maintenance with minor repairs if required.
• Pick up income at pay stations and parking meters, download audit reports, and repair if required.
• Meet with vendors for major repairs.
• Repair and install all signage throughout the university-owned properties.
• Paint and remove graffiti at parking facilities.
• Check all gate entrance (kiosks) for water and supplies.
• Provide university village coverage on a daily basis.
• Assist with mobile duties.
• Opening and closing of USC HSC/UPC campus.
• Non-key vehicle entries.
• Vehicle battery assistance.
• Barricade and cone off for special details.
• Assist with duties related to all special events.
• Perform other related duties as assigned or requested.

Qualifications

* Education: High School Diploma or equivalent.

• Experience: 1 year of experience in a fast-paced customer service environment.
• Expertise:

+ Experience in a fast-paced customer service environment. + Demonstrated customer service and interpersonal skills. + Ability to communicate effectively in English. + Presents oneself professionally, in line with higher education environment. + Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment.

• In addition, the successful candidate must also demonstrate, through ideas, words, and actions, a strong commitment to arenaflex's Unifying Values of integrity, excellence, diversity, equity, and inclusion, well-being, open communication, and accountability.

Other Qualifications

* Basic mechanical and electrical troubleshooting skills.

• Ability to communicate professionally and work in a team environment.
• Good analytical skills and willingness to take initiatives.
• Hands-on experience in technology is a plus.

What We Prefer

* Bachelor's Degree.

• 2 years of experience in a fast-paced environment.
• Ability to oversee student, temporary, and/or resource workers.

The Trojan Family Rewards

We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families, including:

• Competitive hourly rate range: $18.86 - $20.00.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• Retirement plan with employer matching.
• Paid time off and holidays.
• Opportunities for professional development and career growth.
• Collaborative and inclusive work environment.
• Recognition and rewards for outstanding performance.

Work Environment and Company Culture

arenaflex is an equal opportunity employer, and we value and promote diversity and inclusion in the workplace. Our work culture thrives on mutual respect, trust, and synergy amongst all of its members. We are committed to creating a safe and inclusive environment for all employees, and we strive to make a positive impact on our community.

How to Apply

If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application, and join the Trojan family today!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, and we welcome applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to make a positive impact on our community.

FIGHT ON!

Join us in creating the best USC EXPERIENCE, and become a part of the Trojan family! Apply for this job