Experienced Data Entry Manager – Virtual Team Leadership and Operations

At arenaflex, we're passionate about revolutionizing the pet health industry with innovative solutions that simplify the pet parenting journey and improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach includes our own insurance carrier, insurance brands, and partner brands. We're seeking an experienced Data Entry Manager to lead our virtual team and drive success in our Data Entry department. As a key member of our team, you'll have the opportunity to make a significant impact on our business growth and customer satisfaction.

About arenaflex

arenaflex is a corporate holding company that manages a diverse portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. Our mission is to provide access to comprehensive animal healthcare at an affordable price, and we're committed to delivering flexible coverage, an easy claims process, and excellent customer service.

Job Summary

We're looking for a seasoned Data Entry Manager to lead our virtual team and drive success in our Data Entry department. As a key member of our team, you'll be responsible for providing leadership, coaching, and development to your team members. You'll own full supervisory and administrative responsibility for the Data Entry team and share with other leaders the responsibility for creating a positive, friendly culture in the department that is customer-centric, productive, and contributes to the growth of the business.

Main Responsibilities

As a Data Entry Manager at arenaflex, you'll be responsible for:

• Directly monitoring daily inventories and ensuring headcounts are deployed appropriately
• Reviewing analytics and KPIs with your team members weekly and delivering coaching when necessary
• Evaluating and organizing office operations, procedures, and processes to ensure efficiency of workflow
• Leading your team to success-driving performance management, ensuring your team is equipped to provide a positive customer/client experience
• Ensuring appropriate risk for the business, with your team familiar with and understanding the importance of following operating instructions, including compliance requirements
• Inspiring and connecting with each team member, cultivating an environment of trust, teamwork, and personal ownership
• Partnering with each team member to understand and help support their personal development
• Project management, planning, and executing key business initiatives
• Serving as a business partner to understand and relate to the business objectives and provide a strategic vision and a high-quality solution

Qualifications

To be successful in this role, you'll need:

• 2+ years' experience in a healthcare or veterinary clinic or call center leadership
• Veterinary technician licensure strongly preferred
• Education in medical terminology
• Proven ability to make decisions based on quantitative/data analysis
• Solution-oriented mindset
• Experience executing performance management measures as necessary in a timely and productive manner
• Experience leading a team of 15+ team members
• Excellent organization, prioritization, and time management skills
• Ability to lead and manage projects to completion, especially managing multiple projects simultaneously
• Proven track record of using sound judgment, decision-making, and problem-solving
• Ability to work with all levels across the business, including senior leaders internally and with customers and clients
• Business acumen

What We Offer

As a Data Entry Manager at arenaflex, you'll enjoy:

• A remote work environment with occasional in-person engagement activities
• Opportunities for career growth and professional development
• A dynamic and supportive team environment
• Competitive compensation and benefits package
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and tools
• Flexible work arrangements to balance work and personal life

How to Apply

If you're a motivated and experienced leader looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply Job! Apply for this job