Senior Director, Customer Solutions – Strategic Business Partner for arenaflex North America Operating Unit

At arenaflex, we're not just a leading beverage company – we're a team of innovators, thinkers, and problem-solvers dedicated to delivering exceptional customer experiences. As a Senior Director, Customer Solutions, you'll play a pivotal role in shaping our customer-centric approach, driving revenue growth, and enhancing customer satisfaction. If you're passionate about supply chain excellence, strategic partnerships, and leadership, we want to hear from you.

About arenaflex

arenaflex is a global beverage leader with a rich history of innovation and a portfolio of iconic brands that touch the lives of millions. Our commitment to customer satisfaction is unwavering, and we're constantly seeking talented individuals who share our vision. As a Senior Director, Customer Solutions, you'll be part of a dynamic team that collaborates with cross-functional stakeholders to develop and execute joint customer initiatives that drive business growth and customer satisfaction.

Key Responsibilities

As a Senior Director, Customer Solutions, you'll lead a high-performing team that serves as the single point of contact for arenaflex's North America Operating Unit (NAOU) National Retail and arenaflex account teams. Your key responsibilities will include:

• Attracting and retaining a diverse and highly engaged team, developing direct reports on both professional and personal levels
• Collaborating with peers, cross-functional stakeholders, and bottlers to improve supply chain capabilities and performance across multiple routes to market
• Developing strategic supply chain partnerships with customers in alignment with Customer and Account team business plans
• Engaging with bottlers and customers for continuous improvement related to On Shelf Availability
• Providing leadership on electronic order-to-cash capability implementation in partnership with arenaflex Customer Business Solutions (CBS) and other business functions
• Partnering with customer teams, bottlers, customers, and NAOU functional support teams to create Customer Satisfaction Improvement Plans and steward service performance & value across all routes to market
• Serving as a sales team and customer representative on various NAOU transition work streams and major transition work streams
• Providing strategic direction and guidance to direct reports for performing their objectives, including:

+ Building strategic supply chain partnerships with customers and teams to support Joint Business Plan (JBP) by utilizing arenaflex's value creation model + Representing supply chain on joint strategy development sessions and customer calls + Monitoring, improving, and stewarding service performance to customers + Identifying areas of opportunity to expand, develop, and implement new capabilities that drive value for customers and the arenaflex System + Supporting new product/item launches and promotional activities from planning to execution + Leveraging Lean/Operational Excellence (OE)/Agile methodologies to manage projects

Essential Qualifications

* Bachelor's degree or equivalent

• 10 years of relevant work experience, including people management
• 5 years of supply chain and/or sales/field operations experience

Preferred Qualifications

* MBA or equivalent

• 15+ years of relevant work experience
• 10+ years of supply chain and/or sales/field operations experience

Growth Behaviors

As a Senior Director, Customer Solutions, you'll embody arenaflex's growth behaviors, including:

• Growth Mindset: Demonstrates Curiosity. Welcomes failure as a learning opportunity.
• Smart Risk: Makes bold decisions/recommendations
• Externally Focused: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices, or ideas.
• Performance Driven & Accountable: Has high performance standards. Outperforms her/his peers.
• Fast/Agile: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.
• Empowered: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.

Leadership Behaviors

As a Senior Director, Customer Solutions, you'll demonstrate arenaflex's leadership behaviors, including:

• Be the Role Model
• Set the Agenda
• Help People be Their Best Selves

What We Can Offer You

* Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including arenaflex, Simply, Fairlife & Topo Chico.

• Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day.

If you're a strategic thinker, a collaborative leader, and a customer-centric innovator, we invite you to join our team as a Senior Director, Customer Solutions. Apply now to take your career to the next level and be part of a company that's shaping the future of the beverage industry.

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