Experienced Customer Service Representative – Payments and Digital Strategy Team

Are you ready to embark on a new journey with a dynamic and innovative company like arenaflex? As a customer service representative on our Payments and Digital Strategy team, you'll have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional customer experiences. At arenaflex, we're committed to making a positive impact on our customers' lives, and we're looking for someone who shares our values and is eager to join our team.

Why You'll Love This Role

As a customer service representative on our Payments and Digital Strategy team, you'll be responsible for providing top-notch support to our customers, addressing their concerns, and resolving issues in a timely and professional manner. You'll work closely with our team to ensure that our customers receive the best possible experience, and you'll have the opportunity to develop your skills and knowledge in a fast-paced and dynamic environment.

Key Responsibilities

* Complete daily tasks related to check processing, object processing, direct deposits, and budget transfers

• Coordinate return items with contributors, vendors, the Federal Reserve, and other institutions
• Assist other departments with fraud resolution, member inquiries, and associated accounting standard ledger balancing
• Work member cases/assignments as assigned
• Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
• Process mortgage payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks
• Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Log, review, and make necessary GL, account changes, and/or returns
• Process Stop Pays and Check Batching
• Complete daily balancing and department closing
• Obtain information from contributors for the timely and correct processing of international and domestic budget transfer requests
• Research and verify incoming and outgoing budget transfer information
• Communicate with vendors to process budget transfers
• Understand and be familiar with outgoing and incoming budget transfer laws
• Deposit check returns, review member back checks on draft changes, process member checks, verify contributors for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers
• Complete daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees

Essential Qualifications

* High school degree or GED

• Intermediate Excel and Word experience
• Ability to work prolonged hours in support of business needs
• Ability to work in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
• Ability to perform mathematical calculations and review data
• Ability to effectively prioritize work and meet deadlines under high volume pressure
• Ability to cross-train and perform any position assigned within the department
• Ability to interact professionally with all personnel and contributors
• Ability to work independently and with minimum supervision
• Ability to self-motivate with strong employer skills and ability for attention to detail
• Ability to effectively prioritize work and meet deadlines
• Ability to maintain excellent performance and attendance
• Must pass relevant arenaflex and Credit Union pre-employment compliance exams

Preferred Qualifications

* Previous customer/member service experience

• Previous banking or Credit Union experience
• Episys/Symitar and processing wires experience

Skills and Competencies

* Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through both work experience with the software or education and hands-on use of the software

• Ability to work in a team environment and contribute to the success of the team
• Ability to communicate effectively with customers and colleagues
• Ability to work in a fast-paced environment and handle multiple responsibilities
• Ability to prioritize work and meet deadlines
• Ability to maintain confidentiality and handle sensitive information
• Ability to work independently and with minimum supervision
• Ability to self-motivate and take initiative
• Ability to maintain excellent performance and attendance

What You'll Get

At arenaflex, we're committed to providing our employees with a comprehensive benefits package that includes:

• Travel Perks: As a member of our team, you'll have access to travel perks, including discounts on flights, hotels, and car rentals.
• Health Benefits: We offer a range of health benefits, including medical, dental, and vision coverage, as well as access to virtual health services.
• Wellness Programs: Our wellness programs are designed to help you maintain a healthy work-life balance, including access to fitness classes, mental health resources, and employee assistance programs.
• 401(k) Program: We offer a 401(k) program with company matching, so you can save for your future and achieve your long-term goals.
• Additional Benefits: We also offer a range of additional benefits, including employee assistance programs, pet insurance, and discounts on hotels, cars, cruises, and more.

Inclusion and Diversity

At arenaflex, we're committed to creating a diverse and inclusive work environment that reflects the communities we serve. We believe that diversity and inclusion are essential to our success, and we're dedicated to creating a workplace where everyone feels valued, respected, and empowered to succeed.

Why Join arenaflex?

* We're a dynamic and innovative company that's committed to making a positive impact on our customers' lives.

• We offer a comprehensive benefits package that includes travel perks, health benefits, wellness programs, and more.
• We're committed to creating a diverse and inclusive work environment that reflects the communities we serve.
• We offer opportunities for career growth and development, including training and education programs.
• We're a company that values its employees and is committed to providing a positive and supportive work environment.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this role. Please visit our website to learn more about our company and our benefits package, and to submit your application. Apply Now! Apply for this job