Experienced Part Time Remote Customer Service Specialist – Healthcare and Insurance Support

At arenaflex, we're committed to delivering exceptional patient care and experiences through our team of dedicated professionals. As a Part Time Remote Customer Service Specialist, you'll play a vital role in facilitating patient healthcare needs, providing top-notch customer service, and ensuring seamless communication between patients, healthcare facilities, physicians, and clinical staff.

About arenaflex

arenaflex is a leading healthcare organization with a rich history of providing access to extraordinary care in over 145 locations and 25 specialties across the greater St. Louis, mid-Missouri, and southern Illinois areas. Our team of over 600 doctors and advanced practice providers is nationally recognized for excellent patient satisfaction, quality healthcare, and improving the health and well-being of the communities we serve.

Job Summary

We're seeking an experienced Part Time Remote Customer Service Specialist to join our team. As a key member of our Access Center, you'll be responsible for answering a high volume of inbound calls, navigating electronic health records, and providing exceptional customer service to patients, healthcare providers, and facilities. If you're passionate about delivering outstanding patient care and have a knack for critical thinking, we encourage you to apply.

Responsibilities

As a Part Time Remote Customer Service Specialist, your key responsibilities will include:

• Navigating electronic health records to obtain and validate historical information, capturing and documenting demographic and financial information, and maintaining patient privacy and security as outlined by HIPAA.
• Managing a high volume of incoming calls from patients, healthcare providers, and facilities, ensuring resolution to the call and providing excellent customer service in a variety of situations.
• Leveraging critical thinking with speed and accuracy to identify reason for the call and take appropriate action based on caller need and acuity.
• Scheduling patient visits based on complex provider preferences, verifying and updating insurance, and collecting and documenting demographics.
• Maintaining proficiency in and sharing knowledge of insurance basics, MyChart, and appointment instructions, and communicating directly with providers to relay pertinent clinical information during after hours.
• Managing calls within established performance and customer service standards, achieving targeted abandoned call rate, average speed of answer, and average transaction time.

Requirements

To be successful in this role, you'll need:

• High School Diploma or GED
• 2-5 years of recent healthcare or customer service experience
• Strong communication and interpersonal skills
• Ability to work in a constant state of alertness and in a safe manner
• Proficiency in electronic health records and customer service software
• Strong critical thinking and problem-solving skills
• Ability to work independently and as part of a team

Preferred Qualifications

* Experience working in a healthcare or customer service environment

• Knowledge of electronic health records and customer service software
• Certification in customer service or a related field

Benefits and Perks

As a Part Time Remote Customer Service Specialist at arenaflex, you'll enjoy:

• Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date
• Disability insurance paid for by arenaflex
• Pension Plan/403(b) Plan funded by arenaflex
• 401(k) plan with arenaflex match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays, and personal time
• Adoption assistance

Work Environment and Culture

As a remote employee, you'll have the flexibility to work from home and enjoy a comfortable and productive work environment. Our team is dedicated to delivering exceptional patient care and experiences, and we're committed to fostering a culture of collaboration, innovation, and continuous learning.

How to Apply

If you're passionate about delivering outstanding patient care and have a knack for critical thinking, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Typing Test Required

As a Part Time Remote Customer Service Specialist, you'll be required to pass a typing test with a minimum speed of 35 wpm and 90% accuracy.

Shift

* Monday-Tuesday: 7:30am-4pm

• Wednesday-Friday: 9am-1pm

28 Hours per Week

As a Part Time Remote Customer Service Specialist, you'll work 28 hours per week, providing flexibility and work-life balance.

No Weekends or Holidays

You'll enjoy a predictable schedule with no weekends or holidays, allowing you to plan your personal and professional life with ease.

Benefits of Working at arenaflex

* Comprehensive benefits package

• Flexible work arrangements
• Opportunities for professional growth and development
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

Join our Team

At arenaflex, we're passionate about delivering exceptional patient care and experiences. If you're a motivated and dedicated individual who shares our values, we encourage you to apply for this exciting opportunity. Together, let's make a difference in the lives of our patients and communities! Apply for this job