Experienced Pharmacy Technician (Remote) – Clinical Customer Care Specialist at arenaflex

At arenaflex, we're revolutionizing the way people live, work, and thrive. As a leader in the industry, we're committed to delivering exceptional customer experiences that empower individuals to take control of their health and wellness. We're now seeking an experienced Pharmacy Technician to join our Clinical Customer Care team, working remotely to provide top-notch support to our customers.

About arenaflex

arenaflex is an inclusive employer and a member of myGwork, the largest global platform for the LGBTQ+ business community. We believe in fostering a culture of diversity, equity, and inclusion, where everyone feels valued, respected, and empowered to succeed. Our commitment to innovation, customer satisfaction, and employee well-being has earned us a reputation as a trusted leader in the industry.

Job Summary

As a Pharmacy Technician on our Clinical Customer Care team, you'll play a vital role in empowering our customers to take their medications correctly and achieve better overall wellness. You'll work closely with our clinical pharmacist team, providing guidance and support to customers, and ensuring that our customers receive the highest level of care and attention. If you're passionate about delivering exceptional customer experiences, have a strong understanding of pharmacy policies and procedures, and are committed to continuous learning and growth, we want to hear from you!

Key Responsibilities

* Answer incoming telephone calls from Customer Care associates on a daily basis and maintain metrics as assigned

• Make outbound calls, including urgent situations deemed by the clinical pharmacist team
• Assist clinical pharmacist team with outgoing MD, pharmacy, and/or customer calls
• Assist Customer Care Associates by providing guidance and feedback utilizing a consultative approach to continually develop staff knowledge
• Complete tickets to support Customer Care Team and Clinical RPh team
• Maintain advanced understanding of all arenaflex Pharmacy's policies and procedures as well as arenaflex Pharmacy products and services
• Monitor and process all help desk assigned tasks on a daily basis
• Act as primary point of contact for escalated calls by Customer Care Associates, handle escalated calls and follow through until resolution has been met
• Manage reporting of customer complaints and provide resolution per set SLA's, escalating as appropriate
• Investigate and report pharmacy errors
• Learn pharmacy laws and regulations nationwide
• Serve as a point of contact for any system or technology/software outages and notify all appropriate parties for resolution
• Maintain confidentiality of all customer information
• Work autonomously and proactively identify areas in need of improvement
• Constant collaboration with teammates
• Customer-centric and commitment to quality
• Work a flexible schedule - shifts will possibly start and end outside of normal business hours
• Perform other tasks assigned while working in a fast-paced environment

Essential Qualifications

* Active and unrestricted in-state Board of Pharmacy License (This includes Pharmacy Technician, Trainee, and Assistant Licenses)

• High school or equivalent diploma

Preferred Qualifications

* National Pharmacy Technician Certification (PTCB or NHA)

• Demonstrated ability to work as an effective team member
• Strong organization skills and attention to detail
• Experience recognizing and identifying patient medications
• 6+ months of relevant experience working with computer and web-based tools
• Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong attention to detail and organizational skills
• Ability to maintain confidentiality and handle sensitive information
• Strong customer service skills and commitment to quality
• Ability to work autonomously and as part of a team
• Strong technical skills, including proficiency in computer and web-based tools

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Pharmacy Technician on our Clinical Customer Care team, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Mentorship and coaching from experienced colleagues
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment that encourages collaboration and innovation

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that values innovation, customer satisfaction, and employee well-being. Our company culture is built on the principles of diversity, equity, and inclusion, and we're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive salary and benefits
• Comprehensive health insurance
• 401(k) matching program
• Paid time off and holidays
• Opportunities for professional growth and development
• A dynamic and supportive work environment that encourages collaboration and innovation

How to Apply

If you're passionate about delivering exceptional customer experiences, have a strong understanding of pharmacy policies and procedures, and are committed to continuous learning and growth, we want to hear from you! Please submit your application, including your resume and a cover letter, through our online application portal.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.arenaflex.jobs/en/disability/us Apply for this job