Experienced Customer Solutions Advisor – Key for Business Transformation

At arenaflex, we're revolutionizing the delivery experience for customers with unprecedented quality, efficiency, and scale. Our innovative approach combines cutting-edge technologies, such as IoT (Internet-of-Things), to match customer needs with delivery capacity and precision. We're seeking a highly motivated and multi-talented individual to join our Key for Business Customer Solutions Advisor (CSA) team, where you'll play a vital role in transforming the logistics and package delivery operations.

Job Summary:

As a Customer Solutions Advisor, you'll be responsible for coordinating with different support channels to provide an exceptional experience to both internal and external customers. You'll conduct impartial assessments to verify information provided through customer calls and emails, ensuring every customer feels like a welcomed part of Key for Business. Your strong organizational skills, attention to detail, and ability to work cross-functionally will enable you to make a significant impact on our team's success.

Key Responsibilities:

* Conduct Third Party verification via incoming calls and email communication to ensure accurate information and customer satisfaction

• Understand and implement new information and procedures efficiently and professionally, maintaining a consistent level of quality on all calls
• Deliver a "white glove experience" to customers, providing a seamless and personalized interaction
• Utilize multiple systems to access customer information, research issues, and educate customers on our products and services
• Collaborate with trending teams to drive continuous process improvement and develop scalable solutions to support Key for Business' mission
• Assist with other pods when needed and perform other duties and responsibilities as assigned

About the Team:

Our team is passionate about transforming the logistics and package delivery operations, and we're committed to creating a diverse and inclusive workplace. We're inventing the next-generation smart delivery operation with cutting-edge technologies, and we're seeking motivated and multi-talented individuals who share our vision. As a member of our team, you'll have the opportunity to work with a talented group of professionals who are dedicated to delivering exceptional results.

Requirements:

* 1+ years of prior customer service experience, with a strong track record of providing exceptional customer satisfaction

• Prior exposure and confidence in working with upper-level management on a regular basis
• Excellent voice quality and inflection, with a professional, courteous, and patient demeanor
• Ability to foster positive relationships with team members, managers, and internal departments
• Unconventional problem-solving skills, with the ability to "think outside the box"
• Proficiency with learning new technology and system applications
• Ability to have open availability to work any day or time
• Must be organized, a self-starter, and able to begin and follow through with tasks with minimal supervision

Preferred Qualifications:

* Bachelor's degree or equivalent professional experience

• 1-2 years of customer support, data analytics, or similar experience
• Basic knowledge of Microsoft Excel, Sales Force, and Smart Sheets
• Ability to identify scope and priority of issues and tasks

What We Offer:

* Competitive base pay, ranging from $34,900/year in our lowest geographic market up to $59,400/year in our highest geographic market

• Total compensation package, including equity, sign-on payments, and other forms of compensation
• Full range of medical, financial, and/or other benefits
• Opportunity to work with a talented team of professionals who are dedicated to delivering exceptional results
• Collaborative and dynamic work environment
• Professional development and growth opportunities

How to Apply:

If you're a motivated and multi-talented individual who is passionate about transforming the logistics and package delivery operations, we encourage you to apply for this exciting opportunity. Please visit our career site to submit your application: Apply Job!

About arenaflex:

arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Los Angeles County applicants: Job duties for this position include work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Apply for this job