Experienced Customer Service and Sales Representative – Work from Home Opportunity at arenaflex

Are you a customer service enthusiast with a passion for sales and a knack for building meaningful connections with people? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join arenaflex as an Experienced Customer Service and Sales Representative in our Work from Home program. As a key member of our team, you'll have the opportunity to redefine customer service, drive sales growth, and make a lasting impact on the lives of our customers.

About arenaflex

arenaflex is a global leader in communications and technology, dedicated to empowering individuals and businesses to connect, innovate, and thrive in an ever-changing world. With a rich history of innovation and a commitment to excellence, we're shaping the future of communication and technology. Our Work from Home program offers the perfect blend of flexibility, autonomy, and opportunities for growth and development.

Key Responsibilities

As an Experienced Customer Service and Sales Representative, you'll be responsible for delivering exceptional customer experiences, driving sales growth, and building meaningful relationships with our customers. Your day-to-day will involve:

• Providing thoughtful listening and personalized recommendations to customers, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
• Simplifying complex explanations of customer bills, rate plans, and features of arenaflex's products and services
• Supporting customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business, and technical/roaming support inquiries
• Engaging Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution
• Handling wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service
• Troubleshooting and resolving various customer-impacting issues, such as voice and data, that span multiple networks and elements
• Getting customers up and running with the latest products and services, including air cards, USB devices, and AT&T-provided software & applications

What You Can Look Forward To

* Competitive pay starting between $16.20 to $18.87 per hour

• Additional compensation up to $3000 a month, when you meet your sales goals and performance expectations
• Paid training completed from home and additional resources to support you
• Excellent benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off
• Employee Discounts of up to 50% off on:

+ Eligible arenaflex wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories + arenaflex Internet (Fiber where available) + arenaflex phone & arenaflex wireless home phone

What We're Looking For

* Call center or customer service experience

• Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.

Work from Home Requirements

* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). arenaflex will provide all of the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)

• Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you'll need to participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
• You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

Career Possibilities

Career possibilities are limitless with arenaflex. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you!

How to Apply

If you're a motivated and customer-focused individual with a passion for sales and a knack for building meaningful connections with people, we invite you to apply for this exciting opportunity. Please visit our website to learn more about our Work from Home program and to submit your application. Apply Now!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where everyone has the opportunity to thrive.

Disclaimer

arenaflex is not responsible for any external links or websites. Apply for this job