Experienced Senior Statistics Architect – Voice of the Customer Method Transformation and Innovation

At arenaflex, we're on a mission to revolutionize the way we listen to our customers and drive business growth through data-driven insights. As a Senior Statistics Architect, you'll play a critical role in transforming and innovating our Voice of the Customer (VOC) method, leveraging cutting-edge technologies and methodologies to deliver exceptional results.

About arenaflex

arenaflex is a global leader in the financial services industry, with a rich history of innovation and customer-centricity. Our company values are built around the principles of integrity, teamwork, and customer obsession. We're committed to creating a workplace where every individual feels seen, heard, and valued, and where we can all thrive together.

The Customer Listening Team

Our Customer Listening Team is responsible for collecting and analyzing over 5 million customer surveys annually across the consumer, business, and service provider segments. This team is the backbone of our VOC method, which includes the design and programming of customer experience surveys that are translated into over 10 languages and deployed in more than 20 countries.

Job Summary

As a Senior Statistics Architect, you'll work closely with our Utility Teams, Product and Process Owners, and Agile Teams in Technology to transform and innovate our VOC method. Your primary responsibilities will include: ### Key Responsibilities

• Collaborate with the Utility Teams to outline, design, and implement business requirements for the VOC method.
• Develop and maintain a deep understanding of Voice of the Customer methods and leverage them to inform and transform data within the Cornerstone Large Data Platform.
• Design and build robust data model architecture to support high-performance data processing and standardized metric definitions.
• Develop and deliver large-scale data and batch/real-time analytical answers leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions ensuring high-quality and accuracy through intensive testing at various and use case levels.
• Provide guidance to improve competencies to drive efficiency in computing programs using massive data ecosystems.
• Power customer tale evaluation & elaboration, design and development of software programs, testing & builds automation tools.
• Proactively identify and automate repetitive tasks to improve best and efficiency.
• Work closely with colleagues from GSN and AET to prioritize, define, increase, and review statistics for various use cases as part of the VOC cease-to-quit technique.

### Essential Qualifications

• Hands-on experience with Hive/Hadoop, Pyspark, Python, Shell Scripting languages, Development Life Cycle Management, and Troubleshooting understanding for data-driven tasks for a span of no less than 3+ years.
• Experience working with Agile methodologies, where small increments of a product are introduced at regular intervals to business groups.
• Familiarity with data modeling, data warehousing, and business intelligence tools.
• Strong analytical and problem-solving skills, with the ability to communicate complex technical concepts to non-technical stakeholders.
• Experience working with large datasets and developing scalable data architectures.

### Preferred Qualifications

• Experience with cloud-based data platforms, such as Amazon Web Services (AWS) or Microsoft Azure.
• Familiarity with data visualization tools, such as Tableau or Power BI.
• Experience with machine learning and artificial intelligence techniques.
• Strong understanding of data governance and data quality principles.

### What We Offer

• Competitive base salaries and bonus incentives.
• Support for economic-well-being and retirement.
• Flexible work model with hybrid, onsite, or digital preparations depending on position and business needs.
• Generous paid parental leave policies (depending on your location).
• Free access to international on-site online well-being facilities staffed with nurses and doctors (depending on location).
• Free and confidential counseling aid through our Wholesome Minds application.
• Career development and education opportunities.

### How to Apply If you're passionate about data-driven innovation and customer-centricity, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our culture, and to submit your application. Apply Now! Apply for this job