Experienced Bilingual Customer Service Associate (Night Shift) – Enterprise Software Industry

Join arenaflex, a cutting-edge Enterprise Software company, in our mission to revolutionize the transportation industry with innovative solutions. We're seeking a highly motivated and customer-centric Bilingual Customer Service Associate to join our dynamic team on a night shift schedule.

About arenaflex

arenaflex is not your typical software company. We're a team of passionate innovators dedicated to debunking traditional methods of transportation software development. Our comprehensive platform provides an alternative for everyone who has lived the nightmare of failed implementations, broken promises, and clunky software. Our approach to service is unique, as we focus on making superb software that's easy to use, serving customers with a high sense of urgency, and driving long-term value with constant, continual improvement.

Your Future Job

As a Bilingual Customer Service Associate on our night shift schedule, you'll be responsible for:

• Providing exceptional customer service to a diverse range of customers via phone, chat, and email
• Resolving customer issues and escalations related to arenaflex products and services
• Experience in multi-channel servicing, including excellent phone skills and good writing skills for web, email, and text requests
• Prioritizing work queues and backlogs, as well as incoming customer requests
• Completing help tickets for issues that require technical support or development team assistance
• Modeling and championing arenaflex's cultural principles as we scale

Requirements

To be successful in this role, you'll need:

• 1-3 years of experience in a customer-facing role within a contact center environment
• Demonstrated ability to increase productivity through daily task completion, personal development, and guided trainings
• Experience in a high-paced environment handling escalated customers and able to follow up on customer requests in a timely manner
• Strong problem-solving skills and a proven ability to deliver a positive customer experience
• Exceptional communication skills to effectively communicate with a wide range of customers
• Experience in a fast-paced environment managing multiple cases per day via phone, chat, and email channels
• Experience working with ticketing systems (e.g. Zendesk, Hubspot, ServiceCloud)
• Proficient with macOS and both Apple and Android mobile devices for app usage
• Solutions-oriented with strong problem-solving skills
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: laymen, executives, product leadership, day-to-day users of our products
• Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
• Diplomacy, tact, and poise under pressure when working through customer issues

Ideal Candidate

* Strong ability to actively listen and ask follow-up questions to drive customer success

• Ability to verbally guide customers to solutions in both app and web-based applications
• Thrive in an unstructured, fast-paced, and change-heavy environment
• Ability to work flexible hours when needed (nights and weekends) - Team works together to cover during vacation, absence, etc.
• Experience supporting service requests in billing, RMA, cancellations, and renewals
• Experience supporting telematics systems, ELDs, and hours of service compliance is a plus

To Land the Job You'll Need...

* Fluent in Spanish

• Ultra-positive attitude and cool under pressure
• Rock-solid verbal and written communication skills with a strong focus on the details
• A knack for investigative research and strong critical thinking skills
• Ability to work independently, coupled with keen awareness of customer satisfaction cues
• Excellent analytical, problem-solving, and decision-making skills
• Ability to work well in a team environment

Extra Awesome (Not Required)

* A degree in Supply Chain/Logistics, Business, or any other relevant field

Some Of The Perks

* Enterprise software company ready for transformational growth

• Competitive wages
• Hybrid Work Location
• Peer-driven training and ongoing support
• Casual dress code and flexible working hours to fit with your life
• Ability to work from home

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced environment that values innovation, teamwork, and customer satisfaction. Our team is passionate about making a difference in the transportation industry, and we're looking for like-minded individuals to join us on this journey. As a Bilingual Customer Service Associate, you'll have the opportunity to work with a diverse range of customers, develop your problem-solving skills, and contribute to the growth and success of our company.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary, comprehensive benefits package, and a range of perks to support your career growth and well-being. We're committed to providing a work-life balance that allows you to thrive in your personal and professional life.

How to Apply

If you're a motivated and customer-centric individual with a passion for innovation and teamwork, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for the role. We can't wait to hear from you! Apply Now! Apply for this job